OVERVIEW OF TELSTRA IP TELEPHONY – SIP CONNECT
One of the Telstra’ IP telephony solutions is called SIP Connect, it enables you to connect your PBX to Telstra’s Public Switched Telephone network (PSTN) via Telstra’s Next IP™ network.
This connection may be via either
- Integrated Services Digital Network (ISDN) through a Telstra SIP Integrated Access Device (IAD)
- Direct IP connection using a Telstra accredited PBX
This allows you to carry your voice and data traffic over a single network instead of using dedicated and separate ISDN or PSTN circuits. Converging voice and data onto a single network helps to simplify your network, increasing bandwidth and management efficiency, as well as enabling access to advanced network-delivered features such as unified dial plans, “on-net” calling, and automated network call re-direction.
HOW DOES IT WORK?
SIP Connect provides a number of logical voice channels/lines between your voice CPE and the PSTN using you’re the Telstra IP network (as represented, for discussion purposes, in the below diagram). Each voice channel/line provides the ability to transport a single call to/from your voice CPE.
Each SIP Connect services will have at least one number range allocated to it from an exchange. Additional ranges from within a single state can also be purchased at additional cost so that you are publically contactable for calls.
Calls to and from your voice CPE are then transported across the Telstra IP network to another one of your SIP Connect or Telstra IP Telephony services. The calls may be transported either internally on your IP Virtual Private Network (referred to as an “on-net call”) or out to the PSTN (referred to as an “off-net call”) via gateways that sit within Telstra’s network. This means that you no longer need to maintain separate ISDN/PSTN lines and gateways at each of your sites, enabling you to instead focus on increasing the efficiency of a single converged IP network in order to maximise the return on your IP network investments.
In addition to providing access to the PSTN via IP, SIP Connect also provides a number of other features, such as;
- On-net calling between sites;
- Short code dialling;
- Access to enhanced mobility and continuity features; and
- Hybrid CPE and Hosted voice solutions capability.
IP VPN & ACCESS
Telstra SIP Connect is deployed over a customer’s Telstra IP VPN service. The IP VPN and associated access service must be configured for Quality of Service (QoS) to help maintain voice quality. Bandwidth must also be dimensioned to support the required voice calling capacity.
The amount of bandwidth required depends on the number of voice channels required, the codec being used and the underlying access technology. Telstra will work with you to determine the appropriate bandwidth required to support your SIP Connect solution.
Flexible Ethernet access – From 2Mbps to 4Gbps*
Feature Network Change – From 2Mbps via online portal
Six Classes of Service – Includes CoS for voice and video
Multiple redundancy options
- Single Uplink: Access availability target of 99.9%
- Dual Access: Access availability target of 99.95%
- Fully Redundant: Access availability target of 99.98%
Multicast virtual private network – Send single broadcasts to selected recipients simultaneously to save bandwidth
Next Generation Data Reporting – analyse bandwidth usage and application priority
Telstra’s Next IPTM Network
Connect your people reliably to files, contacts and applications, boost productivity and customer service and empower your people to adopt new ways of working with solutions that run on Australia’s largest national IP network. The Telstra Next IP™ network is fully integrated with the Telstra Next G™ network to provide the ideal platform for your business, letting you maintain efficient operations, help combat security risks and confidently launch new network-centric services with outstanding availability and performance.
Additional Value-Added services
- Free Local, National Calls & Mobile calls
- Fully Maintained Customer premises equipment
We anticipate these solutions will deliver the following benefits:
Improve customer service
Present a consistent customer experience nationally
Control how calls are answered based on their origin or time of calling, as well as where you you’d like to divert calls during busy periods.
Data links can be increased to improve speed and organisational efficiencies.
Set up or adjust voice services quickly and easily as you expand into new business locations or launch promotions or marketing activities
Increased productivity and efficiencies
Make the most of skilled agents by automating routine call answering processes so they can focus on more complex and high value interactions with customers
Increase productivity by enabling smart call management features that make it easier for your people to manage call volumes professionally, making them more responsive to customers
Improve customer service and reduce cost with network-based IVR services, speech recognition platforms, virtual multi-site contact centres, web-based contact centres, multimedia contact centres and many other proven solutions
Add IP applications, such as unified voice and email messaging, to enable your people to be more responsive to customers.
Cost of communications is shifted to and investment in ICT assets to increase efficiencies and drive higher ROI.
Easy-to-use audio conferencing options let you reduce travel costs.
Proactive 24×7 monitoring, response and recovery from our world class Global Operations Centre enables us to detect threats and prevent network problems before they happen and respond rapidly to restore services in the event of disruption
Telstra technical specialists have proven expertise, deep knowledge of our networks and vast knowledge of similar deployments ¬so they can help you integrate your solution with minimal disruption and keep it running optimally
Telstra’s 24-hour service desk provides efficient support for your service, ensuring reliable operations
Know what to expect with a simple, transparent pricing structure
Telstra professionals manage your service so you can focus on your business
Choose the features you need and easily scale your service up or down to suit changing business conditions