Case Study Questionnaire

John and his team are the reason that we stay with Telstra for our Business. John is always available to help us, and we trust him completely. Sam just installed a new NEC phone system and he was great. It's not very often you come across someone as good as Sam at teltech. We have had Sam for quite a few jobs with teltech and he is so knowledgeable, patient, and friendly. We know if Sam is helping us, all will be ok. Thanks to all at Teltech.

Thank you to John & the team for their service in keeping our school operations up and running. Over the years John has always acted promptly, whether it be the phones have gone down due to power outage & or admin accounts query’s. We recently required a new handset install and John arranged this in a few days. RPS having been very happy with the service overall.

I just wanted to touch base to tell you how much I appreciated yours and Adam's help trying to redirect our phone lines in case of a school shutdown. Due to the major works happening at our school it was not a straight forward procedure but at no time did either of you let this bother you. You both persisted until we achieved a positive result. Your knowledgable, efficient and timely work on this is very much acknowledged and appreciated.

May I take this opportunity to say a personal thank you to you and your team for the professional and helpful way you went about getting us connected to the wired world. There was little fuss and bother, you guys just went about your tasks despite all the activity and disruption going around and delivered what you promised. Thank you from the small team at Power Parameters.

I am very happy with the service from Teltech ICT. If there ever has been a problem or fault, Teltech ICT are prompt in their response and the techs have always done a great job, I wouldn't consider going anywhere else due to the above.

I just wanted to thank you and your team for the help you have given in organising the contract for our new phone system. It was quite a daunting task to arrange a new phone system for Ringwood Heights Primary but with the assistance of Teltech ICT, we now have a phone system that works like a dream with a number of features that are making our lives much easier. Your additional support has been very much appreciated. I would be very happy to endorse Teltech ICT to any business that is considering a new phone system.

I want to thank you for going the extra mile yesterday afternoon and supporting Marcellin College. Its greatly appreciated

Our relationship with Teltech ICT is and has been a great experience; from our sales and account support from Ross, he engages us frequently and informs us of where we can improve our current plans and infrastructure with our interests in mind. To the fantastic support and implementation guys like Scott and Sam, who have worked with us to scope and implement solutions that made sense to our company. We keep turning to Teltech ICT cos we know, being led by John, that Atherton will be supported and can develop as an organisation through their knowledge and skill.

Kevin provided excellent service as always and also assisted me with other things he was not called out for which was very much appreciated.  His expertise is amazing and I did tell him he can't leave your company as I will undoubtedly need him again and I know he can solve any problem that occurs.  Also thank you again for your prompt attention to my email yesterday and sending him out so quickly. Have a wonderful day.

I felt it necessary to take the time to pass on our sincere thanks to all the Teltech ICT management and staff for the seamless implementation and ongoing support of our new NEC system. As we are a very busy Primary School, we needed an experienced provider that could implement a new telephone solution without affecting our existing services and operations. After reviewing other providers, we are extremely happy to have selected Teltech ICT, who successfully migrated us to our new NEC system.

We found Teltech via a Facebook business group, we were having all kinds of issues, and no one locally was able to assist or get to the bottom of the issue. Mark was able to sort out our issues, they knew as did I that there had to be a solution, we just needed someone to want to take the time, and he did. The team at Teltech have been looking after our IT services ever since. We signed up to the service agreement so that we never have to experience the issues we have in the past, and we haven’t. If we have ever had any issues or concerns the team have always gotten back to us in a completely acceptable timeframe, and in small business that matters.
We are a business who values quality relationships in our business, with customers and suppliers, and with Teltech we have that.