Case Study Questionnaire

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Section 1: Customer Background

1.1 Full Name*

1.2 Position*

1.3 Can you provide a quick overview of your company and its mission?

1.4 Who are your customers, and what markets do you serve?

Section 2: The Challenge / Business Need

2.1 What business challenge or need prompted you to seek a solution?*

2.2 What were the main pain points or obstacles you faced?

2.3 What were the potential risks or costs if this challenge wasn't addressed?

2.4 Had you tried other solutions? What worked or didn't work?

Section 3: Choosing Our Solution

3.1 What made you choose us over other options?*

3.2 What did you expect from our solution or service?

3.3 Were there any unique or custom aspects of our offering that appealed to you

Section 4: Implementation & Collaboration

4.1 How would you describe the onboarding and implementation process?*

4.2 How did our team support you during the project?

4.3 Were there any challenges during delivery, and how were they addressed?

4.4 What impressed you most about the collaboration?

Section 5: Results & Outcomes

5.1 What measurable results or improvements have you seen since using our solution?*

5.2 Can you share specific metrics, KPIs, or ROI figures?

5.3 How has this impacted your team, operations, or customers?

5.4 What’s changed for the better since implementation?

Section 6: Relationship & Future Plans

6.1 How would you describe your ongoing relationship with us?*

6.2 Do you plan to continue or expand the use of our services?

6.3 Would you recommend us to others? If so, why?

Section 7: Permissions & Media Use

7.1 May we use your company name, logo, and this story in our public marketing materials?*

Yes

7.2 Are you open to providing a logo and/or approving a final draft before publication?*

Yes

Logo Upload

Accepted file types: jpg, png, svg, gif, eps, Max. file size: 4 MB.

7.3 Is there anyone else on your team we should coordinate with for approvals? - If Yes, please let us know the person(s) required.*

Section 8: Personal Perspective (Optional)

8.1 What has been your personal favourite part of working with us?

8.2 Is there a success story or proud moment from this project you'd like to share?

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Share Your Story – Help Shape the Future of Business Communications

We love hearing how our customers are using Teltech solutions to grow, adapt, and succeed — and we’d love to hear from you!

By filling out this quick case study questionnaire, you’ll help us:

Showcase real-world success stories
Improve our services based on your feedback
Inspire other businesses facing similar challenges

Whether your journey was smooth sailing or full of lessons learned, your experience matters — and it could make a real difference.

Customer Testimonials

John and his team are the reason that we stay with Telstra for our Business. John is always available to help us, and we trust him completely. Sam just installed a new NEC phone system and he was great. It’s not very often you come across someone as good as Sam at teltech. We have had Sam for quite a few jobs with teltech and he is so knowledgeable, patient, and friendly. We know if Sam is helping us, all will be ok. Thanks to all at Teltech.

Carolyn Elliott

Looop

Thank you to John & the team for their service in keeping our school operations up and running.
Over the years John has always acted promptly, whether it be the phones have gone down due to power outage & or admin accounts query’s.
We recently required a new handset install and John arranged this in a few days.
RPS having been very happy with the service overall.

Michele Smith

Rosebud Primary School

I just wanted to touch base to tell you how much I appreciated yours and Adam’s help trying to redirect our phone lines in case of a school shutdown. Due to the major works happening at our school it was not a straight forward procedure but at no time did either of you let this bother you. You both persisted until we achieved a positive result. Your knowledgable, efficient and timely work on this is very much acknowledged and appreciated.

Tanya Nash

Ascot Vale Heights School

May I take this opportunity to say a personal thank you to you and your team for the professional and helpful way you went about getting us connected to the wired world. There was little fuss and bother, you guys just went about your tasks despite all the activity and disruption going around and delivered what you promised. Thank you from the small team at Power Parameters.

Kenneth Freestone

Power Parameters

I am very happy with the service from Teltech ICT. If there ever has been a problem or fault, Teltech ICT are prompt in their response and the techs have always done a great job, I wouldn’t consider going anywhere else due to the above.

Lorraine

Business Manager - Narre Warren North PS