The ST500 gives you instant feedback as to its status. The icon will change based on what the application is doing.

Ready

The ST500 is connected to the phone system and is ready to make and receive calls.

Talking

You are currently on a call.

On Hold

You currently have a caller on hold.

Connecting

The ST500 is trying to connect to your phone system. If it takes more than a few minutes to connect, you should talk to your system administrator to diagnose why.

Error

There is an issue with the ST500s configuration. Contact your system administrator.

The ST500 gives you instant feedback as to its status. The icon will change based on what the application is doing.

Ready

The ST500 is connected to the phone system and is ready to make and receive calls.

Talking

You are currently on a call.

On Hold

You currently have a caller on hold.

Connecting

The ST500 is trying to connect to your phone system. If it takes more than a few minutes to connect, you should talk to your system administrator to diagnose why.

Error

There is an issue with the ST500s configuration. Contact your system administrator.

Your Contacts screen contains a list of the contacts that you have in your phones in-built contacts / phone book.

Each line will show you:

• The photo of the person - if no photo is available a default picture will be shown.
• The person's name.
• The company name where the person works, or blank if the information is unavailable.

Tap the search icon to search for a contact.

An entry field will appear above the tabs and your keyboard should automatically appear.

The list of contacts will be filtered as you type.

You can search by name, number or company.

Tap to view options for different screens or applications.

Clicking the "Favourites" icon will take you to the "Favourites" screen.

This screen allows you to list the names and numbers of the people that you frequently call (or video call).

It shows you the person’s name, photo and the number that you have chosen.

Clicking the "Contacts" icon will take you to the "Contacts" screen.

The Contacts screen allows you to see all of the contacts that you have on your phone.

It shows you the person’s name, photo and company. If there is no picture assigned it will show a generic contact image.

Tapping the photo or details will take you to the contacts detailed contact information. From there you can see all of their numbers and tap-to-dial.

From the Contacts screen, you can swipe to the left to move to the Call screen.

From the Contacts screen, you can swipe to the right to move to the Favourites screen.

Clicking the "Call" icon will take you to the "Call" screen.

The Call screen allows you to dial any number of your choosing - just like from your desk-phone.

Once you enter a number tap the green phone button to make an audio call, or the blue video button to make a video call.

The Call screen also allows you to dial short-cuts (which you can define).

From the Call screen, you can swipe to the left to move to the Contacts screen.

From the Call screen, you can swipe to the right to move to the History screen.

Clicking the "History" icon will take you to the call history screen.

The call history screen shows you a complete list of all calls, grouped by the caller (configurable).

You can filter the list by:

The Index search allows you to quickly jump to a contact based on the first letter of the person's name.

The letter highlighted shows you the first letter of the contact at the top of the screen.