TELTECH ICT SUPPORT

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Alternatively contact one of our support teams below so we can best resolve your enquiry.

All PABX & IT related requests will receive an automated ticket number.

Frequently Asked Questions

Check the nbn rollout map to check availability in your area and see if you can get the nbn network nbn™ or contact us.

CALL FORWARD ALL  CALLS TO ANOTHER EXTENSION OR OFF-SITE      

To set via menu on the screen:

  • Press PRG Soft Key
  • Press C/Fwd Key
  • Press All Key
  • Press Set Key
  • Dial The Extension Number

OR

  • Dial “0” for an off-site number, then dial the number

(eg: 0, 0418710111)

  • Press Speaker key to hang up

To set on a handset without a display screen:

  • Press Speaker
  • Dial Call Forward Code       – 741 for immediate

744 for busy/no answer

  • Dial 1 to set
  • Dial extension number
  • Press Speaker

 To Deactivate:

  • Press PRG
  • Press C/fwd
  • Press All
  • Press Cancel
  • Press Speaker

Hang up

__________________________________________

CALL FORWARD YOUR HANDSET TO VOICEMAIL  IF BUSY/NOT ANSWERING

To set via menu on the screen:

  • Press PRG Soft Key
  • Press C/fwd Soft key
  • Press Arrow end option on menu
  • Press B/NA for Busy/No Answer
  • Press Set
  • Dial “200” for voicemail
  • Press Speaker key to hang up

__________________________________________

To Cancel

  • Press PRG Soft Key
  • Press C/fwd
  • Press Arrow end option on menu
  • Press B/NA
  • Press Cancel
  • Press Speaker to hang up

CHANGING THE TIME            
Note – Must be done from reception or main handset

Leave Handset Down

  • Press Speaker
  • Dial 728
  • Dial two digits for the hour (24 hour)
  • Dial two digits for the minutes
  • Press Speaker to hang up

NOTE: The date can only be set / changed in system programming

DO NOT DISTURB                  

To Activate via Menu on the screen:

  • Press PRG Soft Key
  • Press DND Soft Key
  • Press Set Soft Key
  • Press All Soft Key

To Deactivate via Menu on the screen:

  • Press PRG Soft Key
  • Press DND Soft Key
  • Press Cncl Soft Key for Cancel

To Activate On and Off on a handset without display: (Leave Handset Down)

  • Press Speaker
  • Dial 747
  • Dial DND Option Code:     

1 = Block incoming calls

2 = Block internal intercom

3 = Block All calls

4 = Block Call Forwards Only

0 = Cancel DND

MISSED CALLS                      

To view numbers of calls missed on your handset

Your handset will display this symbol  

  • Press Centre button on the Jog Dial
  • Press Centre button on Jog Dial to select Missed Calls          
  • Scroll â Down soft key to desired number
  • Lift Handset to call – Handset will dial automatically

                                    OR

  • Press DEL soft key to delete
  • Press Store soft key to save

As of July 1st, 2022 Telstra have updated their plans which range from Starter to Premium. You can choose the plan that’s right for you here.

Can't find the FAQs answer?

Give us a call or submit a question below.

(03) 9781 7000

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