I.T. Managed Service Provider
Are you ready to transform your IT challenges into opportunities? At Teltech, we understand that navigating the complex world of technology can be overwhelming. But worry not – as your Managed Service Provider, we are here to empower your business, turning obstacles into stepping stones towards your success.
Slash Your Costs, Not Your Ambitions: Partner with Teltech to be your I.T. Managed Service Provider and start saving on employment costs and guaranteed resolution times backed by a team with over 70 years combined experience.
- Server Management
- Desktop Management
- Asset Management
- Remote Management and Monitoring
- Hardware Support
- Cloud Managed Services
- Mobile Fleet
- Custom Application Software Support
- Project Management
- Domain Hosting
- Web Hosting
- Office 365 Management & Hosting
- Backup Continuity and Disaster Recovery
- SaaS Protection
- IT Help Desk
- Anti-Virus
- Endpoint Detection and Response (EDR)
- Cyber Awareness Training
- Documentation, Policy and Procedure Training
- Network and WiFi Management
- Password Management
- Security
- Intellectual Property Management
- NEC
- Telstra
- NBN
- Microsoft
- Apple
- Datto
- Cisco
- Eset
- Avaya
- Samsung
- Peplink
Leverage our expertise, and focus on what your business does best and we'll do the same!
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Teltech ICT Support
We have two types of technical support available; On Demand / Managed IT.
ON DEMAND
Professional IT Support on a casual basis. With an On Demand service, our professional remote and onsite teams can step in to assist with critical system issues, high level support, system migrations, troubleshooting and other IT assistance.
MANAGED IT
A fixed monthly price for the management of your business IT System and equipment, Managed IT includes monitoring, proactive maintenance and troubleshooting support across your entire desktop, server and network environment. The services is designed to ensure that your systems are up-to-date and performing as desired.
Managed Services
At Teltech, as your Managed Service Provider, we offer 3 tiers of support to match both your budget and your requirements.
ENTRY I
ENHANCED II
ENTERPRISE III
The lowest cost option for customers that are mostly self-reliant.
- Fixed Monthly Fee
- Help Desk & Access to Ticketing System
- Remote Monitoring & Management (Reactive & Partial Proactive)
- SaaS Protection (Office 365 or GSuite Backup)
- Patch Management & Monitoring
- Remote Services Only (Site Visits Extra)
- Industry Standard Response Times
Perfect for most customers with regular support turnaround and optional extras.
- Fixed Monthly Fee
- Help Desk & Access to Ticketing System
- Remote Monitoring & Management (Proactive)
- SaaS Protection (Office 365 or GSuite Backup)
- Patch Management & Monitoring
- Remote Services with agreed Onsite Inclusions or Out-Of-Scope Project Works
- Cyber Awareness and Training
- Device Management (Firewall & Access Points)
- Better than Industry Standard Response Times
Ideal for customers requiring fast response with all IT costs locked-in.
- Fixed Monthly Fee
- Help Desk & Access to Ticketing System
- Remote Monitoring & Management (Proactive)
- SaaS Protection (Office 365 or GSuite Backup)
- Patch Management & Monitoring
- Remote Services with agreed Onsite Inclusions or Out-Of-Scope Project Works
- Cyber Awareness and Training
- Device Management (Firewall & Access Points)
- Break Fix and Asset Management
- Custom Agreed Response Times
Up to 8 hours response time
Up to 4 hours response time
Up to 2 hours response time
*Additional charges may incur.
Microsoft Office 365 brings together the latest versions of trusted and familiar software for businesses of all sizes and varying IT needs. Built on the Microsoft tools that people have been using for decades, it delivers cutting edge communication and collaboration tools with the savings of pay-as-you go, per-user pricing.
Revolutionise your team’s collaboration with Microsoft Teams. Say goodbye to scattered communications and disjointed workflows. Teams brings everything your team needs into one seamless platform: chat, video meetings, file sharing, and integrations with your favourite apps like Word, Excel, and PowerPoint. Boost productivity, streamline communication, and foster real-time collaboration, all while ensuring enterprise-grade security and compliance. Experience the power of teamwork like never before with Microsoft Teams.
Transform your organisation’s cybersecurity posture with usecure. Usecure’s comprehensive platform offers engaging and effective cybersecurity awareness training, phishing simulations, and personalised learning paths, all in one intuitive interface. Equip your team with the knowledge and skills to identify and prevent cyber threats, while tracking progress and measuring ROI effortlessly. Strengthen your defense against cyber attacks and safeguard your business with usecure.
Elevate your cybersecurity strategy with ESET. ESET’s industry-leading solutions offer unmatched protection against evolving cyber threats, from malware and ransomware to phishing attacks. With lightweight yet powerful antivirus software, advanced threat detection, and multi-layered security, ESET keeps your devices and data safe without slowing you down. Trust ESET to safeguard your business and stay ahead of cybercriminals.
Unlock unparalleled peace of mind with Datto’s Remote Monitoring Management (RMM) solutions. Seamlessly manage and monitor your IT infrastructure from anywhere, ensuring optimal performance and security at all times. With robust automation, proactive maintenance, and real-time alerts, Datto RMM empowers you to stay ahead of issues before they impact your business. Experience unmatched efficiency, reliability, and control with Datto RMM – your trusted partner in IT management.
Learn more about Datto – Remote Monitoring Management (RMM) here.
Supercharge your cybersecurity defense with Datto’s RocketCyber Security Operations Center (SOC). Gain 24/7 monitoring and threat detection powered by cutting-edge technology and expert analysts. RocketCyber provides real-time insights, rapid response to threats, and proactive protection against cyberattacks. Elevate your security posture and ensure peace of mind with Datto RocketCyber SOC – your dedicated shield against today’s cyber threats.
Safeguard your critical business data with Datto’s SaaS Protection for Microsoft 365 & Google Suite. Ensure uninterrupted access to emails, files, and collaboration tools, while defending against data loss and cyber threats. With automated backups, granular recovery options, and advanced security features, Datto keeps your cloud-based data safe and accessible at all times. Don’t leave your SaaS applications vulnerable – trust Datto for comprehensive protection and peace of mind.
Learn more about Datto – SaaS Protection for Microsoft 365 & Google Suite here.
Protect your business from data disasters with Datto’s SIRIS & Continuity solutions. Keep your critical systems and applications running smoothly with continuous backups, instant recovery, and business continuity planning. With Datto’s advanced technology and round-the-clock support, you can minimise downtime, maintain productivity, and ensure resilience against unexpected disruptions. Don’t let data loss derail your business – trust Datto for reliable, seamless, and comprehensive data protection.
Elevate your cybersecurity defense with Datto’s Endpoint Detection and Response (EDR) solution. Detect and respond to advanced threats in real-time, safeguarding your endpoints against malware, ransomware, and zero-day attacks. With continuous monitoring, behavioural analysis, and automated response capabilities, Datto EDR provides unparalleled protection for your devices and data. Stay one step ahead of cyber threats with Datto EDR – your proactive shield in today’s evolving threat landscape.
Learn more about Datto – Endpoint Detection and Response (EDR) here.
Transform your business communication and IT management with our comprehensive PABX and IT Management solutions. Streamline your communication infrastructure with state-of-the-art PABX systems, ensuring seamless connectivity and enhanced productivity. Meanwhile, our robust IT management tools empower you to monitor, optimise, and secure your network, servers, and endpoints with ease. Experience unparalleled efficiency, reliability, and control over your business operations with our integrated solutions. Elevate your business to new heights with our PABX and IT Management offerings.
Contact us to get started and to learn more about PABX and IT Management.
Welcome to a new era of online presence with TPP Domain Hosting. Elevate your business with our reliable, lightning-fast hosting solutions tailored to your needs. Enjoy seamless website performance, robust security features, and 24/7 expert support to ensure your online success. With flexible plans and easy-to-use control panels, managing your domains has never been easier. Trust TPP Domain Hosting to be your partner in achieving digital excellence and making your online dreams a reality.
Contact us to get started and learn more about TPP Domain Hosting.
By partnering up with us at Teltech we will not just be your Managed Service provider but also your ally in success. By handling your IT infrastructure, we free you to focus on what you do best – growing your business.
Choose us as your MSP and experience the difference firsthand. Let’s elevate your IT together!
- All inclusive ticketing system to track all requests
- Leverage MSP experience to keep up to date with latest IT trends, tech and advice.
- Combine all your IT expenses into one easily managed monthly service.
Business Continuity
Any managed services provider will include backup in their service packages. But nobody cares if you can backup – only whether you can restore! Even if you can restore:
- How much data can you afford to lose?
- How long can your business be down waiting for IT systems to be recovered?
- What is the cost of an outage?
In these times of continuous operation, ransomware and notifiable data breaches, backup is no longer enough. A true Business Continuity service is required for any business which relies on systems and data and the cost of having one is a small fraction of the cost of needing one.
Teltech ICT has partnered with the world’s leading Business Continuity provider – Datto – to implement true Business Continuity solutions, whether your critical systems are on premises, on the cloud, or a mixture of the two. Note that Business Continuity is only available on Proactive and Partnered plans and the cost of that component depends on the capacity required.
For more details on Business Continuity, why cloud services are NOT backups and how we can make ransomware no longer something to cause you sleepless nights, see here.
Here's what a few of our customers have to say...
From initial sales right through to install and after sales service, we have found Teltech to be responsive, approachable and very helpful; experts in their field. A positive experience indeed!
Erasmus Primary School19/01/2024Recently had an issue with our NEC phone system and reached out to TelTech. Adam was our technician and he was fantastic. Not only did he fix the problem efficiently, but he also made sure to follow up to ensure everything was working smoothly. Really impressed with the customer service and technical expertise here. Highly recommend TelTech, especially Adam, thank you for the prompt and professional assistance from Epilepsy Foundation.Anthony Galasso21/12/2023John is the reason we stayed with Telstra for our Business. John is always available to help us, and we trust him completely. Sam just installed a new NEC phone system and he was great. Its not very often you come across someone as good as Sam at teltech. We have had Sam for quite a few jobs with teltech and he is so knowledgable, patient, friendly. We know if Sam is helping us, all will be ok. Thanks to all at teltech.Carolyn Elliott31/05/2023Excellent service a great guy to deal with. Very happy with the work that was done very highly recommend 16-07-2022Korey R16/07/2022I have been a long term customer across multiple business with Telephone Technologies for many years. Their sales and service are exceptional. John and the team are responsive, supportive and knowledgeable. I highly recommend Telephone Technologies.Rachael Hatz25/06/2022Fair bloke good placeIan P26/12/2021
FAQ: Managed Service Providers (MSPs)
A Managed Service Provider (MSP) is a company that remotely manages a customer’s IT infrastructure and/or end-user systems, typically on a proactive basis and under a subscription model. This can include managing and monitoring networks, servers, cloud services, and security systems.
A MSP can offer several benefits, including cost savings, access to expertise and the latest technology, improved security, proactive problem resolution, and the ability to focus on core business activities rather than IT management.
MSPs offer a range of services such as network, application, infrastructure and security management, support and maintenance services, cloud services, data backup and recovery, and more, depending on their expertise.
MSPs typically charge a flat monthly fee based on the services provided and the size of your business. This model allows for predictable IT costs and easier budgeting.
Yes, many MSPs specialise in cybersecurity services. At Teltech, we can help protect your business from cyber threats with proactive monitoring, security audits, patch management, and response strategies.
Consider factors such as the MSP’s experience in your industry, the range of services offered, their approach to security, customer service and support quality, and pricing. It’s also helpful to check references or reviews from their current clients.
Traditional IT support often operates on a break-fix model, addressing issues as they arise. In contrast, MSPs focus on preventing issues before they occur, offering ongoing management and monitoring of your IT environment.
Yes, MSPs can support businesses of all sizes, from small startups to large enterprises. Services can be scaled according to your business’s specific needs and growth.
Absolutely. A good MSP works in partnership with your business, ensuring transparency and communication. You’ll always have control over your IT strategy; the MSP simply helps execute it.
The first step is typically an assessment of your current IT infrastructure and needs. From there, the MSP will propose a customised plan of services tailored to your business. After agreeing on the scope and pricing, you’ll enter into a service agreement, and the MSP will begin their management and monitoring activities.
