The ST500 gives you instant feedback as to its status. The icon will change based on what the application is doing.

Ready

The ST500 is connected to the phone system and is ready to make and receive calls.

Talking

You are currently on a call.

On Hold

You currently have a caller on hold.

Connecting

The ST500 is trying to connect to your phone system. If it takes more than a few minutes to connect, you should talk to your system administrator to diagnose why.

Error

There is an issue with the ST500s configuration. Contact your system administrator.

The photo of the contact (from your phones phone book).

If no photo is available a default photo will be displayed as shown below.

Provides the contacts name, company, job title and phone number.

If any of the details are not available they will be blank.

Tap to decline the call.

If the other party is calling you from an NEC phone, when you decline the call they will continue to hear ringing until the call is diverted to voicemail.

Tap to answer the call as a video call.

This option will only be shown if the caller rang you as a video call.

Tap to answer the call as an audio only call.