Avaya IP Phones - Teltech ICT

Each connection builds a relationship

Upgrade your communication with Avaya phones. Known for their superior call quality, advanced features, and user-friendly design, Avaya phones offer seamless connectivity and boost your business's productivity.

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Avaya Phones

Transition to Cloud Without Re-training users

Call

Meet

Message

Messaging & Team Collaboration

Messaging & Team Collaboration	Standard	Premium	Ultimate
Chat with internal and external contacts	✅	✅	✅
Integrated telephony calling, fax and video conferencing	✅	✅	✅
Unlimited posts	✅	✅	✅
Integrated with company directory	✅	✅	✅
Unlimited guest users	✅	✅	✅
Presence status	✅	✅	✅
File sharing	✅	✅	✅
Search across groups, messages, files	✅	✅	✅
Team calendars and events	✅	✅	✅
Task management	✅	✅	✅
In-app document previews	✅	✅	✅
Team admin controls	✅	✅	✅
Advanced account-level administration controls	✅	✅	✅
Shortcuts for frequently used features: set away status, create tasks, search, etc.	✅	✅	✅
Unlimited Cloud Storage for Messages, Files, and Recordings	-	-	✅

Video Meetings

Video Meetings	Standard	Premium	Ultimate
HD Audio and Video	✅	✅	✅
Maximum meeting participants	100	200	200
Screen and application sharing	✅	✅	✅
Advanced annotation features	✅	✅	✅
Active speaker spotlight	✅	✅	✅
Intuitive host and attendee controls	✅	✅	✅
Public and private in-meeting chat	✅	✅	✅
Personal meeting IDs	✅	✅	✅
Ability to lock meetings	✅	✅	✅
Meeting passwords	✅	✅	✅
Test mic and speaker settings	✅	✅	✅
Send instant invitation via email or text	✅	✅	✅
Switch meeting across devices (mobile, desktop)	✅	✅	✅
Web client (no downloads required)	✅	✅	✅
Intelligent echo cancellation	✅	✅	✅
Meetings log and history	✅	✅	✅
Audio options: VOIP, PSTN, Call-Me	✅	✅	✅
Microsoft Outlook® and G-Suite Plugin	✅	✅	✅

Telephony

Telephony	Standard	Premium	Ultimate
Auto-receptionist	✅	✅	✅
Multi-level IVR (auto-attendant)	✅	✅	✅
Visual IVR editor	✅	✅	✅
HD Voice	✅	✅	✅
Domestic outbound minutes per user	1,000	1,500	2,000
Extension-to-extension dialing	✅	✅	✅
International calling	✅	✅	✅
International calling credit bundles	✅	✅	✅
Included 1800/1300 inbound minutes per user	1,000	2,500	10,000
Inbound caller ID number	✅	✅	✅
Outbound caller ID number	✅	✅	✅
Presence across all devices	✅	✅	✅
Corporate Directory	✅	✅	✅
Dial-by-name directory	✅	✅	✅
Call logs and reports	✅	✅	✅
Intercom	✅	✅	✅
Paging	✅	✅	✅
Call recording	On-Demand	Automatic	Automatic
Active call management: mute/unmute, transfer, record, forward, park (private or public)	✅	✅	✅
Custom answering & call routing rules	✅	✅	✅
Music and messages on hold	✅	✅	✅
Call screening and blocking	✅	✅	✅
Call queues	✅	✅	✅
Visual voicemail	✅	✅	✅
Voicemail-to-text transcription	✅	✅	✅
Voicemail-to-email attachments	✅	✅	✅
Hot desking on a shared phone	-	✅	✅
Advanced call handling (monitor, whisper, barge, takeover)	-	✅	✅
Dial Plans for large deployments – site codes and configuration template	-	✅	✅

Global & Analytics

Global	Standard	Premium	Ultimate
Global presence in 100+ countries	✅	✅	✅
10+ languages	✅	✅	✅
Emergency services in global countries	✅	✅	✅
Self-service global number ordering	✅	✅	✅

Analytics	Standard	Premium	Ultimate
Adoption and usage	✅	✅	✅
Historical reporting (Users, queues, numbers, meetings)	✅	✅	✅
Live Reports (Real-time call reporting)	✅	✅	✅
Quality of Service (QoS)	✅	✅	✅
Real-time analytics (QoS alerts)	-	✅	✅
Device status	-	-	✅
Device status alerts	-	-	✅

API & AUDIO CONFERENCE

API	Standard	Premium	Ultimate
API Access for 3rd party app development & deployment	-	✅	✅
Voice APIs	-	✅	✅
Active Call Control API	-	✅	✅
Team Messaging APIs	-	✅	✅
Video APIs	-	✅	✅
Fax APIs	-	✅	✅
System Config APIs	-	✅	✅
Data APIs	-	✅	✅

Audio Conference	Standard	Premium	Ultimate
Unlimited audio conferences with up to 1000 attendees per conference	✅	✅	✅
Own unique bridge number and access codes	✅	✅	✅
Invite international participants with local dial-in numbers in 50+ countries	✅	✅	✅
Send instant invites via email	✅	✅	✅
Reset host and participant access codes	✅	✅	✅

ONE APP FOR ALL UC

Mobile & Desktop Unified Apps

Calling

Single Number for all communications
IVR, Appearances, Hunt groups
Avaya & 3rd Party Phones + Fax

Messaging

One to one or one to many
Supported from virtually any device or location
Keyword search, File sharing, and Task Management

Meeting

Single tap to start video
Integrated with your calendar
Video, screen sharing, virtual white board
Recording, remote control, flexible to 200 participants

More!

Integration with hundreds of apps.
Complete analytics and intuitive management
Built in security

ADMINISTRATION & ANALYTICS

Easy User Provisioning
Administration Portal & User Portal
Real-time reporting on global health
Monitor communications
Gain valuable insights
Improve business performance
Voice quality (MOS)
System, Calls, Users, Devices
Desktop & Mobile access

J189

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CALL

 5/5

Here's what a few of our customers have to say...

John and his team are the reason that we stay with Telstra for our Business. John is always available to help us, and we trust him completely. Sam just installed a new NEC phone system and he was great. It's not very often you come across someone as good as Sam at teltech. We have had Sam for quite a few jobs with teltech and he is so knowledgeable, patient, and friendly. We know if Sam is helping us, all will be ok. Thanks to all at Teltech.

Thank you to John & the team for their service in keeping our school operations up and running. Over the years John has always acted promptly, whether it be the phones have gone down due to power outage & or admin accounts query’s. We recently required a new handset install and John arranged this in a few days. RPS having been very happy with the service overall.

I just wanted to touch base to tell you how much I appreciated yours and Adam's help trying to redirect our phone lines in case of a school shutdown. Due to the major works happening at our school it was not a straight forward procedure but at no time did either of you let this bother you. You both persisted until we achieved a positive result. Your knowledgable, efficient and timely work on this is very much acknowledged and appreciated.

May I take this opportunity to say a personal thank you to you and your team for the professional and helpful way you went about getting us connected to the wired world. There was little fuss and bother, you guys just went about your tasks despite all the activity and disruption going around and delivered what you promised. Thank you from the small team at Power Parameters.

I am very happy with the service from Teltech ICT. If there ever has been a problem or fault, Teltech ICT are prompt in their response and the techs have always done a great job, I wouldn't consider going anywhere else due to the above.

I just wanted to thank you and your team for the help you have given in organising the contract for our new phone system. It was quite a daunting task to arrange a new phone system for Ringwood Heights Primary but with the assistance of Teltech ICT, we now have a phone system that works like a dream with a number of features that are making our lives much easier. Your additional support has been very much appreciated. I would be very happy to endorse Teltech ICT to any business that is considering a new phone system.

I want to thank you for going the extra mile yesterday afternoon and supporting Marcellin College. Its greatly appreciated

     EXCELLENT rating  
 Based on 12 reviews 
    
  
 
       From initial sales right through to install and after sales service, we have found Teltech to be responsive, approachable and very helpful; experts in their field. A positive experience indeed!
     
   Erasmus Primary School 
 19/01/2024
 
 
 
 
     Recently had an issue with our NEC phone system and reached out to TelTech. Adam was our technician and he was fantastic. Not only did he fix the problem efficiently, but he also made sure to follow up to ensure everything was working smoothly. Really impressed with the customer service and technical expertise here. Highly recommend TelTech, especially Adam, thank you for the prompt and professional assistance from Epilepsy Foundation.
     
   Anthony Galasso 
 21/12/2023
 
 
 
 
     John is the reason we stayed with Telstra for   our Business.
John is always available to help us, and we trust him completely.
Sam just installed a new NEC phone system and he was great.
Its not very often you come across someone as good as Sam at teltech.
We have had Sam for quite a few jobs with teltech and he is so knowledgable, patient, friendly. We know if Sam is helping us, all will be ok.

Thanks to all at teltech.
     
   Carolyn Elliott 
 31/05/2023
 
 
 
 
     Excellent service a great guy to deal with. Very happy with the work that was done very highly recommend 16-07-2022
     
   Korey R 
 16/07/2022
 
 
 
 
     I have been a long term customer across multiple business with Telephone Technologies for many years. Their sales and service are exceptional. John and the team are responsive, supportive and knowledgeable. I highly recommend Telephone Technologies.
     
   Rachael Hatz 
 25/06/2022
 
 
 
 
     Fair bloke good place
     
   Ian P 
 26/12/2021