Copyright © 2023 Teltech ICT
Mitel Voice Assist
Your Smart Virtual Receptionist – Ready When Your Customers Call
First impressions matter and every missed or misrouted call is a missed opportunity.
Mitel Voice Assist gives your business a smarter way to handle inbound calls—automatically greeting, understanding, and directing callers to the right place, without tying up your team.
Give Every Caller a Better Experience
No long wait times. No confusing menus. No missed calls.
Mitel Voice Assist uses intelligent speech recognition and natural-sounding voice responses to guide callers quickly and seamlessly—creating a professional, human-like interaction every time.
The result?
- Faster call handling
- Happier customers
- A stronger first impression
"*" indicates required fields
What Is Mitel Voice Assist?
Mitel Voice Assist is a cloud-based, intelligent auto attendant designed to manage your inbound call flow with ease.
Think of it as a virtual receptionist for your business—answering calls, responding to spoken requests, and routing callers instantly to the right person or department.
Mitel Voice Assist Benefits
Enhanced Customer Experience
Give every caller a better first impression. Mitel Voice Assist helps you answer calls quickly and direct customers where they need to go—so they get faster service, every time.
Real-Time, Natural Conversations
No complicated menus—just simple, natural interactions. Voice Assist listens to what your callers say and responds in a clear, human-like voice, making it easy for them to get where they need to go.
Built to Fit Your Business
Your business isn’t one-size-fits-all—your phone system shouldn’t be either. Easily customise greetings, call routing, business hours and more, or build your own workflows to match exactly how your team operates.
Free Up Your Team
Let your team focus on more important work. By handling routine calls and enquiries, Voice Assist reduces interruptions while still delivering a consistent, professional customer experience.
Quick to Deploy, Easy to Use
Get up and running without the hassle. Voice Assist works seamlessly with your existing Mitel system, so there’s no need for complex setups or additional hardware.
Connected to Your Tools
Make your communication system work smarter. Voice Assist integrates with your wider Mitel environment and other applications, helping you create a more connected, efficient way to manage customer interactions.
Built for Growing Businesses
Not every organisation needs a full contact centre—but every business needs to handle calls professionally.
Mitel Voice Assist is ideal if you:
- Have increasing call volumes
- Want to improve customer experience
- Need a smarter alternative to basic IVR or voicemail
- Want enterprise-level capability without the complexity
Why Businesses Choose Voice Assist
Always On, Always Professional
Answer every call with a consistent, polished experience—no matter how busy your team is.
Natural, Human-Like Conversations
Built-in text-to-speech and speech recognition allow callers to simply say what they need.
Free Up Your Team
Reduce time spent answering and routing calls so your people can focus on what matters most.
No Complex Setup
With ready-made templates and no coding required, you can get up and running quickly.
Works With Your Existing Mitel System
No need for expensive upgrades or additional hardware—Voice Assist integrates seamlessly.
Live example of Absentee workflow from Initial call greeting conversion to text & sent as an email and SMS.
Not sure where to start?
We’re here to help.
Chat with our team about Voice Assist and the right setup for you.
Mitel Voice Assist Videos
Getting started with Mitel Voice Assist is quick and straightforward.
The following videos show you how to configure Voice Assist and prepare your system to start handling calls more efficiently.
Overview
Configuring Dial by Name
Configuring Speech Recognition
Configuring Phone Number Lookup
Configuring Transfer to Extension
Configuring Password Collection
Configuring Variables
Activating the Voice Assist Integration
Powered by the Cloud. Backed by Teltech.
As a trusted Mitel partner, Teltech makes it easy to deploy, configure, and optimise Voice Assist for your environment.
We don’t just deliver technology—we make sure it works for your business.
Mitel 6900 Series Phone Overview
Mitel Phones Brochure
6910 IP PHONE
6920 IP PHONE
6930 IP PHONE
6940 IP PHONE
6970 IP CONFERENCE PHONE
INTEGRATED DECT HEADSET
6900T HANDSET
6910 IP PHONE
The 6910 offers exceptional quality and standard telephony functions in an enterprise grade IP desktop phone. The Mitel 6910 features Dual Gigabit Ethernet ports and a large 3.4” LCD display with soft white backlighting and large fonts, making the screen easy to read in any lighting condition. With eight programmable keys, native DHSG/EHS analog headset support, and high-definition audio quality, the Mitel 6910 IP Phone is ideal for businesses of all sizes.
6920 IP PHONE
The 6920 is designed for power users who demand not only a modern design but also a phone that is flexible and delivers a high-quality communications experience. The MiVoice 6920 is designed from the ground up to provide an exceptional HD audio experience via its unique speech optimised handset, high quality full-duplex speakerphone and support for USB, EHS/DHSH & Analog headsets.
6930 IP PHONE
The 6930 is designed for power users who need a phone that can be tailored to their specific communication needs. The 6930’s first-of-its-kind PCLink feature turns your phone into a high quality audio device for PC based video collaboration. It provide an exceptional HD audio experience via its unique speech optimised handset, enhanced full- duplex speakerphone and support for Bluetooth, USB and Analog headsets. Supporting today’s high speed networks through dual Gigabit Ethernet ports, the 6930 offers a large 4.3” colour backlit LCD display, HD wide-band audio with advanced audio processing.
6940 IP PHONE
The MiVoice 6940 is designed for the executive user who demands an exceptional device that meets their demanding communication needs. The 6940’s first-of-its-kind PCLink feature turns your phone into a high-quality audio device for PC based video collaboration. The 6940 is designed from the ground up to provide an exceptional HD audio experience via its unique speech optimised cordless handset, enhance full-duplex speakerphone and support for both Bluetooth and USB headsets. Supporting today’s high-speed networks through dual Gigabit Ethernet ports, the 6940 offers an exceptionally large 7” colour touch display, HD wide-band audio with advanced audio processing.
6970 IP CONFERENCE PHONE
The Mitel 6970 IP Conference Phone is designed to make meeting easier and more efficient. A large 7” colour touchscreen grants excellent visibility to an intuitive user interface for quick navigation to essential meeting information and functions. Enjoy crystal clear audio with high-definition speakers and 360-degree beam-forming microphones.
INTEGRATED DECT HEADSET
The Integrated DECT Headset delivers an extended range of up to 300 feet (100 meters) of personal area mobility, helping users avoid missed calls while stepping away from their desk. The base is powered by the phone eliminates having to find an available power outlet, which can be a challenge as often available outlets are all occupied by other desktop equipment. The Integrated DECT Headset is supported on Mitel 6930/40 IP Phone models.
6900T HANDSET
The handset is protected with antimicrobial plastics and is built using BioCote® treated plastics. The handset’s smooth surfaces and hardwired cord make for easy cleaning, facilitating a more hygienic device. The handset is redesigned to make easier to clean by removed ribs, hard wired handset cord to eliminate jack receptacle (major trap for dirt and grime) and redesigned microphone grill to minimise crevices and holes that might collect germs, dirt and grime.
Let’s Make Every Call Count
Ready to transform how your business handles calls?
Talk to Teltech about Mitel Voice Assist today.
Click below to discover more about Mitel.
"*" indicates required fields
What Our Customers Have To Say
John and his team are the reason that we stay with Telstra for our Business. John is always available to help us, and we trust him completely. Sam just installed a new NEC phone system and he was great. It's not very often you come across someone as good as Sam at teltech. We have had Sam for quite a few jobs with teltech and he is so knowledgeable, patient, and friendly. We know if Sam is helping us, all will be ok. Thanks to all at Teltech.
Thank you to John & the team for their service in keeping our school operations up and running.
Over the years John has always acted promptly, whether it be the phones have gone down due to power outage & or admin accounts query’s.
We recently required a new handset install and John arranged this in a few days.
RPS having been very happy with the service overall.
I just wanted to touch base to tell you how much I appreciated yours and Adam's help trying to redirect our phone lines in case of a school shutdown. Due to the major works happening at our school it was not a straight forward procedure but at no time did either of you let this bother you. You both persisted until we achieved a positive result. Your knowledgable, efficient and timely work on this is very much acknowledged and appreciated.
May I take this opportunity to say a personal thank you to you and your team for the professional and helpful way you went about getting us connected to the wired world. There was little fuss and bother, you guys just went about your tasks despite all the activity and disruption going around and delivered what you promised. Thank you from the small team at Power Parameters.
I am very happy with the service from Teltech ICT. If there ever has been a problem or fault, Teltech ICT are prompt in their response and the techs have always done a great job, I wouldn't consider going anywhere else due to the above.
I just wanted to thank you and your team for the help you have given in organising the contract for our new phone system. It was quite a daunting task to arrange a new phone system for Ringwood Heights Primary but with the assistance of Teltech ICT, we now have a phone system that works like a dream with a number of features that are making our lives much easier. Your additional support has been very much appreciated. I would be very happy to endorse Teltech ICT to any business that is considering a new phone system.
I want to thank you for going the extra mile yesterday afternoon and supporting Marcellin College. Its greatly appreciated
Support Links
Contact
- 1300 TELTECH (835 832)
- P: (03) 9781 7000
- F: (03) 9781 7077
- enquiries@teltech.net.au
- 32 Hartnett Dr, Seaford VIC 3198
