I.T. Managed Service Provider

Are you ready to transform your IT challenges into opportunities? At Teltech, we understand that navigating the complex world of technology can be overwhelming. But worry not – as your Managed Service Provider, we are here to empower your business, turning obstacles into stepping stones towards your success.

Slash Your Costs, Not Your Ambitions: Partner with Teltech to be your I.T. Managed Service Provider and start saving on business costs and guaranteed resolution times backed by a team with over 70 years combined experience.

Leverage our expertise, and focus on what your business does best and we'll do the same!

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Teltech ICT Support

We have two types of technical support available; On Demand / Managed IT.

Managed Services

At Teltech, as your Managed Service Provider, we offer 3 tiers of support to match both your budget and your requirements.

ENTRY I

ENHANCED II

ENTERPRISE III

The Starter

The lowest cost option for customers that are mostly self-reliant.

Efficient &

Perfect for most customers with regular support turnaround and optional extras.

Complete &

Ideal for customers requiring fast response with all IT costs locked-in.

Up to 8 hours response time

Up to 4 hours response time

Up to 2 hours response time

*Additional charges may incur.

Contact us to get started!

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Microsoft 365

Microsoft Office 365 brings together the latest versions of trusted and familiar software for businesses of all sizes and varying IT needs. Built on the Microsoft tools that people have been using for decades, it delivers cutting edge communication and collaboration tools with the savings of pay-as-you go, per-user pricing.

Learn more about Microsoft 365 here.

Microsoft Teams

Revolutionise your team’s collaboration with Microsoft Teams. Say goodbye to scattered communications and disjointed workflows. Teams brings everything your team needs into one seamless platform: chat, video meetings, file sharing, and integrations with your favourite apps like Word, Excel, and PowerPoint. Boost productivity, streamline communication, and foster real-time collaboration, all while ensuring enterprise-grade security and compliance. Experience the power of teamwork like never before with Microsoft Teams.

Learn more about Microsoft Teams here.

Usecure

Transform your organisation’s cybersecurity posture with usecure. Usecure’s comprehensive platform offers engaging and effective cybersecurity awareness training, phishing simulations, and personalised learning paths, all in one intuitive interface. Equip your team with the knowledge and skills to identify and prevent cyber threats, while tracking progress and measuring ROI effortlessly. Strengthen your defense against cyber attacks and safeguard your business with usecure.

Learn more about usecure here.

ESET

Elevate your cybersecurity strategy with ESET. ESET’s industry-leading solutions offer unmatched protection against evolving cyber threats, from malware and ransomware to phishing attacks. With lightweight yet powerful antivirus software, advanced threat detection, and multi-layered security, ESET keeps your devices and data safe without slowing you down. Trust ESET to safeguard your business and stay ahead of cybercriminals.

Learn more about ESET here.

Datto - Remote Monitoring Management (RMM)

Unlock unparalleled peace of mind with Datto’s Remote Monitoring Management (RMM) solutions. Seamlessly manage and monitor your IT infrastructure from anywhere, ensuring optimal performance and security at all times. With robust automation, proactive maintenance, and real-time alerts, Datto RMM empowers you to stay ahead of issues before they impact your business. Experience unmatched efficiency, reliability, and control with Datto RMM – your trusted partner in IT management.

Learn more about Datto – Remote Monitoring Management (RMM) here.

Datto - Rocketcyber (SOC)

Supercharge your cybersecurity defense with Datto’s RocketCyber Security Operations Center (SOC). Gain 24/7 monitoring and threat detection powered by cutting-edge technology and expert analysts. RocketCyber provides real-time insights, rapid response to threats, and proactive protection against cyberattacks. Elevate your security posture and ensure peace of mind with Datto RocketCyber SOC – your dedicated shield against today’s cyber threats.

Learn more about Datto – Rocketcyber (SOC) here.

Datto - SaaS Protection for Microsoft 365 & Google Suite

Safeguard your critical business data with Datto’s SaaS Protection for Microsoft 365 & Google Suite. Ensure uninterrupted access to emails, files, and collaboration tools, while defending against data loss and cyber threats. With automated backups, granular recovery options, and advanced security features, Datto keeps your cloud-based data safe and accessible at all times. Don’t leave your SaaS applications vulnerable – trust Datto for comprehensive protection and peace of mind.

Learn more about Datto – SaaS Protection for Microsoft 365 & Google Suite here.

Datto - SIRIS & Continuity

Protect your business from data disasters with Datto’s SIRIS & Continuity solutions. Keep your critical systems and applications running smoothly with continuous backups, instant recovery, and business continuity planning. With Datto’s advanced technology and round-the-clock support, you can minimise downtime, maintain productivity, and ensure resilience against unexpected disruptions. Don’t let data loss derail your business – trust Datto for reliable, seamless, and comprehensive data protection.

Learn more about Datto – SIRIS & Continuity here.

Datto - Endpoint Detection and Response (EDR)

Elevate your cybersecurity defense with Datto’s Endpoint Detection and Response (EDR) solution. Detect and respond to advanced threats in real-time, safeguarding your endpoints against malware, ransomware, and zero-day attacks. With continuous monitoring, behavioural analysis, and automated response capabilities, Datto EDR provides unparalleled protection for your devices and data. Stay one step ahead of cyber threats with Datto EDR – your proactive shield in today’s evolving threat landscape.

Learn more about Datto – Endpoint Detection and Response (EDR) here.

PABX and IT Management

Transform your business communication and IT management with our comprehensive PABX and IT Management solutions. Streamline your communication infrastructure with state-of-the-art PABX systems, ensuring seamless connectivity and enhanced productivity. Meanwhile, our robust IT management tools empower you to monitor, optimise, and secure your network, servers, and endpoints with ease. Experience unparalleled efficiency, reliability, and control over your business operations with our integrated solutions. Elevate your business to new heights with our PABX and IT Management offerings.

Contact us to get started and to learn more about PABX and IT Management.

TPP - Domain Hosting

Welcome to a new era of online presence with TPP Domain Hosting. Elevate your business with our reliable, lightning-fast hosting solutions tailored to your needs. Enjoy seamless website performance, robust security features, and 24/7 expert support to ensure your online success. With flexible plans and easy-to-use control panels, managing your domains has never been easier. Trust TPP Domain Hosting to be your partner in achieving digital excellence and making your online dreams a reality.

Contact us to get started and learn more about TPP Domain Hosting.

By partnering up with us at Teltech we will not just be your Managed Service provider but also your ally in success. By handling your IT infrastructure, we free you to focus on what you do best – growing your business.

Choose us as your MSP and experience the difference firsthand. Let’s elevate your IT together!

Teltech IT Services

Business Continuity

Any managed services provider will include backup in their service packages. But nobody cares if you can backup – only whether you can restore! Even if you can restore:

How much data can you afford to lose?
How long can your business be down waiting for IT systems to be recovered?
What is the cost of an outage?

In these times of continuous operation, ransomware and notifiable data breaches, backup is no longer enough. A true Business Continuity service is required for any business which relies on systems and data and the cost of having one is a small fraction of the cost of needing one.

Teltech ICT has partnered with the world’s leading Business Continuity provider – Datto – to implement true Business Continuity solutions, whether your critical systems are on premises, on the cloud, or a mixture of the two. Note that Business Continuity is only available on Proactive and Partnered plans and the cost of that component depends on the capacity required.

For more details on Business Continuity, why cloud services are NOT backups and how we can make ransomware no longer something to cause you sleepless nights, see here.

FAQ: Managed Service Providers (MSPs)

What is a Managed Service Provider (MSP)?

A Managed Service Provider (MSP) is a company that remotely manages a customer’s IT infrastructure and/or end-user systems, typically on a proactive basis and under a subscription model. This can include managing and monitoring networks, servers, cloud services, and security systems.

How can a MSP benefit my business?

A MSP can offer several benefits, including cost savings, access to expertise and the latest technology, improved security, proactive problem resolution, and the ability to focus on core business activities rather than IT management.

What services do MSPs typically offer?

MSPs offer a range of services such as network, application, infrastructure and security management, support and maintenance services, cloud services, data backup and recovery, and more, depending on their expertise.

How does pricing work with MSPs?

MSPs typically charge a flat monthly fee based on the services provided and the size of your business. This model allows for predictable IT costs and easier budgeting.

Can a MSP help with cybersecurity?

Yes, many MSPs specialise in cybersecurity services. At Teltech, we can help protect your business from cyber threats with proactive monitoring, security audits, patch management, and response strategies.

How do I choose the right MSP for my business?

Consider factors such as the MSP’s experience in your industry, the range of services offered, their approach to security, customer service and support quality, and pricing. It’s also helpful to check references or reviews from their current clients.

What's the difference between an MSP and traditional IT support?

Traditional IT support often operates on a break-fix model, addressing issues as they arise. In contrast, MSPs focus on preventing issues before they occur, offering ongoing management and monitoring of your IT environment.

Can MSPs support businesses of all sizes?

Yes, MSPs can support businesses of all sizes, from small startups to large enterprises. Services can be scaled according to your business’s specific needs and growth.

Will we still have control over our IT?

Absolutely. A good MSP works in partnership with your business, ensuring transparency and communication. You’ll always have control over your IT strategy; the MSP simply helps execute it.

How do we get started with an MSP?

The first step is typically an assessment of your current IT infrastructure and needs. From there, the MSP will propose a customised plan of services tailored to your business. After agreeing on the scope and pricing, you’ll enter into a service agreement, and the MSP will begin their management and monitoring activities.

Companies who find themselves too big not to have an IT specialist but not quite big enough to have a dedicated full time IT specialist.

What Our Customers Have To Say

John and his team are the reason that we stay with Telstra for our Business. John is always available to help us, and we trust him completely. Sam just installed a new NEC phone system and he was great. It's not very often you come across someone as good as Sam at teltech. We have had Sam for quite a few jobs with teltech and he is so knowledgeable, patient, and friendly. We know if Sam is helping us, all will be ok. Thanks to all at Teltech.

Thank you to John & the team for their service in keeping our school operations up and running. Over the years John has always acted promptly, whether it be the phones have gone down due to power outage & or admin accounts query’s. We recently required a new handset install and John arranged this in a few days. RPS having been very happy with the service overall.

I just wanted to touch base to tell you how much I appreciated yours and Adam's help trying to redirect our phone lines in case of a school shutdown. Due to the major works happening at our school it was not a straight forward procedure but at no time did either of you let this bother you. You both persisted until we achieved a positive result. Your knowledgable, efficient and timely work on this is very much acknowledged and appreciated.

May I take this opportunity to say a personal thank you to you and your team for the professional and helpful way you went about getting us connected to the wired world. There was little fuss and bother, you guys just went about your tasks despite all the activity and disruption going around and delivered what you promised. Thank you from the small team at Power Parameters.

I am very happy with the service from Teltech ICT. If there ever has been a problem or fault, Teltech ICT are prompt in their response and the techs have always done a great job, I wouldn't consider going anywhere else due to the above.

I just wanted to thank you and your team for the help you have given in organising the contract for our new phone system. It was quite a daunting task to arrange a new phone system for Ringwood Heights Primary but with the assistance of Teltech ICT, we now have a phone system that works like a dream with a number of features that are making our lives much easier. Your additional support has been very much appreciated. I would be very happy to endorse Teltech ICT to any business that is considering a new phone system.

I want to thank you for going the extra mile yesterday afternoon and supporting Marcellin College. Its greatly appreciated

Quick Links

Support Links

1300 TELTECH (835 832)
P: (03) 9781 7000
F: (03) 9781 7077
enquiries@teltech.net.au
32 Hartnett Dr, Seaford VIC 3198