NBN Internet Plans
Connect
Standard 100
(inclusive of GST)
- Standard (100/40)
- ~95 Mbps
- FTTP, HFC, FTTC*, FTTN*
- Bronze
- Small office, cloud apps
Speed Tier
Typical Evening Speed
Technology Type
Service Level
Best For
Connect
Adv. 250 Bronze
(inclusive of GST)
- Fast (250/100)
- ~235 Mbps
- FTTP, HFC
- Bronze
- Growing team, VoIP
Speed Tier
Typical Evening Speed
Technology Type
Service Level
Best For
Connect
Adv. 250 Bronze
(inclusive of GST)
- Fast (250/100)
- ~235 Mbps
- FTTP, HFC
- Gold
- Growing team, VoIP
Speed Tier
Typical Evening Speed
Technology Type
Service Level
Best For
Connect
Premium 500
(inclusive of GST)
- Superfast (500/200)
- ~450+ Mbps
- FTTP, HFC
- Gold
- Data-intensive workloads
Speed Tier
Typical Evening Speed
Technology Type
Service Level
Best For
Connect
Enterprise 1000
(inclusive of GST)
- Ultrafast (1000/400)
- ~850 Mbps
- FTTP
- Gold
- Mission-critical, multi-site
Speed Tier
Typical Evening Speed
Technology Type
Service Level
Best For
Connect
Elite 2000
(inclusive of GST)
- Hyperfast (2000/500)
- ~1850 Mbps
- FTTP
- Gold
- Mission-critical, multi-site
Speed Tier
Typical Evening Speed
Technology Type
Service Level
Best For
Typical evening speeds are indicative and depend on your connection type (FTTP, FTTC, FTTN, HFC, Fixed Wireless, or Enterprise Ethernet), in-premises wiring and equipment. Priority Assist and Enterprise SLA tiers include enhanced fault prioritization and, where applicable, uptime commitments — see the Business NBN Critical Information Summary for full terms.
Bronze eSLA – The 12-hour response eSLA, referred to as the Bronze Bundle (marketed by nbn® as Essential), provides priority fault restoration within 12 hours. This commitment applies from the time an nbn® fault is reported to nbn and acknowledged by nbn®.”
Gold eSLA – The 4-hour response eSLA, referred to as the Gold Bundle (marketed by nbn® as Pro), delivers priority fault restoration within 4 hours. This timeframe begins once the fault has been reported to nbn and acknowledged by nbn®
While nbn® provides 24/7 response commitments under these eSLAs, SDAT business hours will take precedence.
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