Is Your Mobile Ready for Emergencies?
When it comes to calling Triple Zero (000) in an emergency, your mobile phone needs to be reliable — even if your primary network is down.
Telstra recently discovered that some older mobile devices, especially certain Samsung models, may fail to connect to alternative networks like Vodafone when trying to make an emergency call. This means that in a critical moment, your phone might not be able to reach help.
🚨 What’s the Issue?
🔍 Which Devices Are Affected?
Telstra has listed several older Samsung models that either:
- Need a software update, or
- Must be replaced entirely to ensure emergency call functionality.
If your device is more than 7 years old, it’s time to check whether it’s still safe to use.
✅ What Should You Do?
- Check your device model and software version
- Update your phone if possible
- Consider upgrading to a newer device that supports VoLTE and emergency calling standards
The following Samsung devices will need to be replaced:
| MODEL NO. | DEVICE NAME |
|---|---|
SM-A520F |
Galaxy A5 (2017) |
SM-A720F |
Galaxy A7 (2017) |
SM-J120ZN |
Galaxy J1 (2016 |
SM-J320ZN |
Galaxy J3 (2016) |
SM-J530Y |
Galaxy J5 (2017) |
SM-N920I |
Galaxy Note 5 |
SM-G920I |
Galaxy S6 |
SM-G925I |
Galaxy S6 Edge |
SM-G928I |
Galaxy S6 Edge+ |
SM-G930F |
Galaxy S7 |
SM-G935F |
Galaxy S7 Edge |
The following devices require a software update.
| MODEL NO. | DEVICE NAME |
|---|---|
SM-A315G |
Galaxy A31 |
SM-A325F |
Galaxy A32 |
SM-A426B |
Galaxy A42 5G |
SM-A505YN |
Galaxy A50 |
SM-A525F |
Galaxy A52 |
SM-A715F |
Galaxy A71 |
SM-A716B |
Galaxy A71 5G |
SM-A725F |
Galaxy A72 |
SM-A530F |
Galaxy A8 (2018) |
SM-G610Y |
Galaxy J7 Prime |
SM-J730G |
Galaxy J7 Pro |
SM-J810Y |
Galaxy J8 |
SM-N970F |
Galaxy Note10 |
SM-N980F |
Galaxy Note20 |
SM-N985F |
Galaxy Note20 Ultra |
SM-G780F / SM-G780G |
Galaxy S20 FE |
SM-G985F |
Galaxy S20+ |
SM-G398FN |
Galaxy XCover 4s |
SM-G525F |
Galaxy XCover 5 |
🛒 Explore Safer, Smarter Phones at Teltech
At Teltech ICT, we offer the latest mobile phones from Apple, Samsung, and Google — all designed to meet current safety and network standards.
Whether you’re looking for performance, reliability, or peace of mind, we’ll help you find the right device to keep you connected when it matters most.
