Staying Connected During Crisis
When severe bushfires struck regional Victoria—impacting communities across Strathbogie, Towong, and Murrindindi—Telstra responded with a dedicated assistance package designed to keep residents connected and supported.
📶 Immediate Mobile & Fixed‑Line Support
- Extra mobile data:
- Post‑paid mobile customers receive 100 GB of bonus data (30‑day expiry).
- Prepaid mobile customers get 25 GB plus free calls to standard Australian mobiles and fixed lines (also 30‑day expiry).
- Fixed‑line call redirection:
- For customers displaced from their home or business, Telstra will reroute landline calls to another Australian number of your choice.
- Access via payphones & Wi‑Fi:
- Free local and national calls from Telstra payphones.
- Complimentary use of Telstra Air Wi‑Fi near payphones.
📞 Disaster Support Hotline
- A dedicated 24/7 hotline is available at 1800 888 888, offering help and information throughout the emergency.
🌱 Short‑Term & Long‑Term Assistance for Displaced Customers
Short‑Term Help (up to 30 days):
- 100 GB data for post-paid mobiles (non-transferable)
- 25 GB data + free mobile & fixed calls for prepaid mobiles (non-transferable)
- Call diversion for fixed-line services to another Australian number [telstra.com.au]
Long‑Term Support for customers with severe damage or loss of premises:
- Ongoing call diversion from fixed lines to any Australian line—landline or mobile—even if serviced by another carrier. [telstra.com.au]
- A one-off credit to cover connection of a temporary fixed phone service.
- Reconnection of the original fixed-line service at your permanent address after recovery. [telstra.com.au]
✅ Who Is Eligible?
Residents and businesses in affected areas of regional Victoria—including, but not limited to, Strathbogie, Towong, and Murrindindi—are eligible for these support measures.
How to Get Help
- If you’re a Telstra customer in designated regions, you’ll automatically receive extra data and access to call‑diversion services.
- To access short‑term services (such as free calls or diverted landlines), simply contact:
- Hotline: 1800 888 888
- For long‑term assistance, report damage to your premises:
- Reach out via the hotline or your regular customer support channels to arrange ongoing call redirections or reconnections.
Telstra’s multi-layered support program ensures that during these challenging times, customers in affected Victorian communities can:
- Stay in touch with loved ones
- Maintain essential communications
- Access stability as they rebuild their lives and businesses
If you or someone you know is impacted by the Victorian bushfires and relies on Telstra services, please contact 1800 888 888 for immediate assistance.
For any other enquiries please feel free to contact us below.
