Case Study: Solar Integrity
About Solar Integrity
Solar Integrity is a leading electrical contractor specialising in renewable energy solutions including solar, battery storage, hot water systems, and EV charging. Their mission is to empower customers with energy independence while fostering a safe and supportive environment for their team.
Company: Solar Integrity
Client: Bobbi McKibbin
Position: Office Manager & Director
Industry: Renewable Energy
Location: Albury-Wodonga Region
OVERVIEW
Solar Integrity faced persistent and complex IT issues that local providers struggled to resolve. The problems were affecting daily operations and posed a serious risk to business continuity. Despite multiple attempts with other IT companies and even Microsoft, the root cause remained elusive.
“Our issues were almost crippling our business. We weren’t IT specialists and couldn’t find anyone locally who had the time or expertise to help.”
The Turning Point
In a moment of desperation, Bobbi posted on an online forum. Teltech ICT’s John responded immediately—even over the weekend. This act of dedication marked the beginning of a trusted partnership. Mark from Teltech took on the challenge, uncovering signs of attempted hacks and untangling a complex web of issues. Their persistence and expertise restored Solar Integrity’s systems and confidence.
“Trust was gained very quickly. They didn’t give up on us.”
SOLUTION
Teltech ICT provided a comprehensive IT solution that included:
- Cybersecurity investigation and remediation
- Unified support for phones and IT systems
- Ongoing communication and proactive support
The onboarding process was smooth and collaborative, with Teltech maintaining consistent communication and adapting to Solar Integrity’s evolving needs.
“Communication and continuity of communication is key.”
OUTCOME
Improved Efficiency:
Issues are logged and resolved quickly, allowing the team to stay focused.
Peace of Mind:
The team trusts the system and knows support is just a call away.
Operational Stability:
The business now runs smoothly with expert IT support in place.
Solar Integrity continues to rely on Teltech ICT for IT and phone support, and plans to expand services as the business grows.
“We love working with Teltech. I’ve recommended them and used them for other projects.”
Why Solar Integrity Chose Teltech ICT?
- Exceptional responsiveness
- Deep technical expertise
- Genuine care and patience
- Ability to handle complex challenges
“Nothing is ever too hard. The more challenging ones may take time, but they always find a way.”
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