NBN For Business

nbn tiers and typical busy period speeds.

The ‘nbn tier’ figures represent the wholesale maximum network speeds to customer premises during off-peak periods. The nbn tier figures and ‘typical busy period speeds’ are not measures of customers actual in-premises speed experience, which may be slower. Not all customers may receive these speeds all of the time.

Fibre to the Node (FTTN), Fibre to the Building (FTTB) and Fibre to the Curb (FTTC) speed test results and your options.

Your nbn service can never go faster than the maximum attainable speed available at your premises. If you are connecting to the nbn for the first time, we’ll check your maximum attainable speed when your service is working. If your line can’t support the speed tier and/or add-on you’re on, we’ll send you an email with your speed results and the option to:
• remain on your current plan and/or add-on;
• move to a lower-priced plan and/or add-on (if one is available) and receive a proportionate refund to reflect the period you didn’t receive the full benefit of your plan and/or add-on; or
• cancel your plan and/or add-on at no cost and receive a proportionate refund to reflect the period you didn’t receive the full benefit of your plan and/or add-on.

Some factors impacting performance in the workplace.

Broadband speeds may be lower due to:
• the website you’re visiting and their servers;
• Wi-Fi is less reliable than an Ethernet cable;
• the speed tier you are on;
• in-premises wiring;
• network capacity and network traffic;
• the nbn technology type at your premises;
• where your modem is located; and
• your equipment and applications being used.
Setting up your modem in a central spot, away from your electrical appliances, can help. Wi-Fi boosters can also help.

nbn service and power outages.

Your nbn service won’t work during a power outage. This means that you won’t be able to make or receive phone calls if there is no power to your modem, including calls to Emergency ‘000’ services. You’ll need to rely on your mobile phone to make calls in this situation. If your premises has, or requires, critical safety devices such as medical, fire or back-to-base alarms, lift phones or fire indicator panels, you should consider connecting to a secondary communications technology, such as a mobile network. Contact your critical safety device provider for more details.

For Fibre to the Premises (FTTP) connections, battery backup is available to customers with Priority Assistance, a medical or back-to-base alarm, lift phone or a voice-only service. Battery backup does not replace the potential need for
secondary communications technologies to support critical safety devices.

Medical and security alarms.

If you have a back-to-base security alarm or medi-alert connected to your home phone service, it’s important you contact your medical or security provider to check if they’re compatible with an nbn service and identify what alternatives are available. You’ll need to arrange this before we move you to the nbn network,
or your alarm may not work.

Fixed Wireless.

For more information about Fixed Wireless plans and speeds, see:

Key Fact Sheet: nbn Services (Fixed Wireless).

nbn® services not available to all areas or premises. nbn®

nbn co and other nbn® logos and brands are trade marks of

nbn co limited and used under licence.