SHIPPING POLICY

Teltech ICT is committed to ensuring your products are delivered as quickly as possible, and on that basis, we select couriers based on convenience and service.

Delivery is offered to all Australian Locations.  If we have stock of your ordered item, it is dispatched from our warehouse within 24hrs of your order.

How much is freight?

All orders incur a $20.50 Inc GST Freight and Handling fee regardless of the size of the order, this fee is a non-refundable administration and freight charge.

We do not accept orders from, or ship to, outside of Australia, except on a case-by-case basis and all import and export duties are the customers responsibility.

Can I send to a PO Box?

Only Items weighing up to 3kg, Dimensions: 310 x 405mm are sent via Express Post Medium (3kg) satchels and can be shipped to PO Boxes.

Do I need to be at the delivery address?

Oversized items are sent either via regular (trackable) post or we use a courier (road transport) which requires signing.

Our couriers will not leave items at unattended premises and do no not carry phones to check addresses.

If an address is unattended or cannot be located, goods may be Re-Delivered, this may incur additional costs to you.

Deliveries to home addresses sent via Australia post will be taken to a post office if no one is home and it is the customers responsibility to collect the goods from the post office.

How do I track the status of my order?

You can contact us via enquiries@teltech.net.au or 1300 81 55 66 and request a Consignment Note/Tracking Number of your delivery.