Headsets for NEC Phones

By Teltech ICT
headsets-nec-phones-blog-post

Teltech are proud to be partnered with NEC – a leading telephone company who have done an incredible job integrating headset usage into their standard phone systems along with VoIP phone systems.  Fortunately there are a number of headsets compatible with NEC telephones but determining the correct amplifier or direct connect cable is important to ensure the headset works perfectly with your NEC phone and needs.

1. NEC Headset Compatibility Chart

How to use this guide:

1) Search your phone model from the table below.
2) Decide if you want a corded or wireless solution:

Corded:

QD (Quick Disconnect) headset solutions also require a cable or amp.

Wireless:

Adding an optional EHS cables or Lifter will allow for remote answer/hangup

NEC Model: Poly Corded Poly Cable or Amp (use with H-Series) Poly Wireless Headsets Poly EHS Cable/Lifter
NEC 200 NONE NONE Bluetooth NONE
NEC 300 NONE NONE Bluetooth NONE
NEC 3610 NONE NONE Bluetooth NONE
NEC 3625 NONE NONE Bluetooth NONE
NEC 3760 NONE NONE Bluetooth NONE
NEC 3770 NONE NONE Bluetooth NONE
NEC 400 NONE NONE Bluetooth NONE
NEC 515 NONE NONE Bluetooth NONE
NEC 525 NONE NONE Bluetooth NONE
NEC 600 NONE NONE Bluetooth NONE
NEC 600P H-Series M22 CS500 & Savi Series HL10
NEC 900 NONE NONE Bluetooth NONE
NEC ACD Terminal: ETT16S-1 H-Series M22 CS500 & Savi Series HL10
NEC Aspire H-Series A10orM22 CS500 & Savi Series HL10
NEC Console 12 NONE NONE NONE NONE
NEC Console 22 NONE NONE NONE NONE
NEC Console 2400 NONE NONE NONE NONE
NEC Console 409 NONE NONE NONE NONE
NEC DS-1000\2000 H-Series M22 CS500 & Savi Series HL10
NEC DSX H-Series A10orM22 CS500 & Savi Series HL105
NEC DT2000 NONE NONE Bluetooth NONE
NEC DT2000 DLX NONE NONE Bluetooth NONE
NEC DT2100 NONE NONE Bluetooth NONE
NEC DT3100 NONE NONE Bluetooth NONE
NEC DT310: DTL-2E-1 DTL-6DE-1 DTL-12E-1 H-Series A10orM22 CS500 & Savi Series HL10
NEC DT330: DTL-8LD DTL-12D Also NEC DLV(XD) Z-Y(BK) DTL-24D DTL-32D DTL-12PA H-Series A10orM22 CS500 & Savi Series HL10orAPN-91
NEC DT430: DTZ-12D-3 DTZ-24D-3 DTZ-32D-3 DTZ-8LD H-Series A10orM22 CS500 & Savi Series HL10orAPN-91 w/ Back Cover
NEC DT530: DTK-12D-1(BK) H-Series RJ9 CS500 & Savi Series Yes but unknown at this time
NEC DT710: DTL-6D DTL-2E ITL-2E ITL-6DE ITL-8LDE H-Series M22 CS500 & Savi Series HL10
NEC DT730: ITL-8LD ITL-24D ITL-32D ITL-12D ITL-12PA H-Series A10orM22 CS500 & Savi Series HL10orAPN-91
NEC DT750: ITL-32OC H-Series A10orM22 CS500 & Savi Series HL10orAPN-91
NEC DT820: IT-6D ITY-8LDX H-Series A10orM22 CS500 & Savi Series HL10orAPD-807
NEC DT830 / DT830G: ITZ-12 ITZ-24 ITZ-32 ITZ-8LD H-Series A10orM22 CS500 & Savi Series HL10orAPN-91
NEC DT920 IP Phone: ITK-6D-1P ITK-6DG-1P ITK-12D-1P ITK-12DG-1P ITK-8LCX-1P (Confirmed) ITK-32LCG-1P CS500 & Savi Series APD-80
NEC Dterm 10 H-Series M22 CS500 & Savi Series HL10
NEC Dterm 10: ETT-X-1 H-Series M22 CS500 & Savi Series HL10
NEC Dterm 2 H-Series M22 CS500 & Savi Series HL10
NEC Dterm 2: ETT 1-2 H-Series M22 CS500 & Savi Series HL10
NEC Dterm 4: ETT 4-1 H-Series M22 CS500 & Savi Series HL10
NEC Dterm 4B: ETT 8-1 H-Series M22 CS500 & Savi Series HL10
NEC Dterm 5: ETT 16-1 H-Series M22 CS500 & Savi Series HL10
NEC Dterm 500: ETT-D-1 H-Series M22 CS500 & Savi Series HL10
NEC Dterm 80 H-Series M22 CS500 & Savi Series HL10
NEC Dterm i-Series H-Series A10orM22 CS500 & Savi Series HL10
NEC Dterm Series E H-Series A10orM22 CS500 & Savi Series HL10
NEC Dterm Series II H-Series M22 CS500 & Savi Series HL10
NEC Dterm Series II: ETE-1HM-2 H-Series M22 CS500 & Savi Series HL10
NEC Dterm Series III H-Series M22 CS500 & Savi Series HL10
NEC Dterm Series IP H-Series A10orM22 CS500 & Savi Series HL10
NEC DTP Series H-Series A10orM22 CS500 & Savi Series HL10
NEC DTR Series (includes DTR8) H-Series A10orM22 CS500 & Savi Series HL10
NEC DTH Series H-Series A10orM22 CS500 & Savi Series HL10
NEC DTU Series H-Series A10orM22 CS500 & Savi Series HL10
NEC Elecktra Elite IPK H-Series A10orM22 CS500 & Savi Series HL10
NEC ETE Series H-Series M22 CS500 & Savi Series HL10
NEC ETJ Series H-Series A10orM22 CS500 & Savi Series HL10
NEC ETW16-1 H-Series M22 NONE NONE
NEC ETW24 H-Series M22 NONE NONE
NEC ETW8 H-Series M22 NONE NONE
NEC ETW Series H-Series M22 NONE NONE
NEC ETZ Series H-Series A10orM22 CS500 & Savi Series _
NEC HA710 NONE NONE NONE NONE
NEC HA750Z HDAC (N America) NONE NONE NONE NONE
NEC HAC610Z NONE NONE NONE NONE
NEC HDV230 H-Series M22 CS500 & Savi Series 3.5 mm
NEC HDV330 H-Series M22 CS500 & Savi Series 3.5 mm
NEC HDV430 H-Series M22 CS500 & Savi Series 3.5 mm
NEC IP Softphone USB NONE Savi Series&Bluetooth2orUSB NONE
NEC ISDN: Dterm 3010 H-Series M22 CS500 & Savi Series HL10
NEC KeySet (ET20-1) H-Series M22 Savi Series3 HL10
NEC MAX 2100 NONE NONE Bluetooth NONE
NEC MF5A1B/F NONE NONE Bluetooth NONE
NEC NEX 2600 NONE NONE Bluetooth NONE
NEC Optima H-Series M22 CS500 & Savi Series HL10
NEC Optima 1240 H-Series M22 CS500 & Savi Series HL10
NEC Optima 2470 H-Series M22 CS500 & Savi Series HL10
NEC P100 thru P800 Series NONE NONE Bluetooth NONE
NEC SL1000 Terminals H-Series M22 CS500 & Savi Series HL10
NEC SL1100 Terminals H-Series U10P CS500 & Savi Series HL10
NEC SL2100 Terminals: IP7WW-12TXH-B1 IP7WW-24TXH-B1 CS500 & Savi Series HL10
NEC SN610 H-Series M22 Savi Series4 HL10
NEC SN619 NONE NONE NONE NONE
NEC SN654 NONE NONE NONE NONE
NEC SN716-A\B\C H-Series A10orM22 CS500 & Savi Series NONE
NEC T810, T840 NONE NONE Bluetooth NONE
NEC talktime MAX 920, 960 NONE NONE Bluetooth NONE
NEC UT800 H-Series U10orM22 ANY Remote Answer and Alerts built into phone

Note 1: If using a wireless product with the lifter accessory, you will need to attach the external ring detector to this phone as the speaker is off center from under the handset.

Note 2: Software updates may be necessary to work with PC application, visit the Plantronics software download page

Note 3: Carbon Phone – CS500 series not compatible

Note 4: Switch on bottom of console must be set to ‘headset’ side. Carbon Phone – CS500 series not compatible

Note 5: NEC proprietary EHS cable can be purchased from NEC to work with Plantronics wireless headsets.  Alternately the HL10 lifter can be used.

Note 6: EHS cable APN-91 preferred for remote answer (note: it only works with the i-SIP/N-SIP versions of the DT700 terminals). Alternately the HL10 lifter can be used.

Note 7: EHS cable plugs into handset port.

2. Learn What’s Required For A Corded NEC Headset Solution.

To have a corded commercial grade NEC headset solution you will need two items; the headset and either an amplifier or a direct-connect cable.  Headsets, amplifiers and direct connect cable all join together using a quick-disconnect connection.

Plantronics Quick-Disconnect Connection

The first thing to understand about commercial grade NEC headsets is the headset cable terminates in what the industry calls a “quick-disconnect” connection.  This connection allows you to leave your headset on at all times and quickly disconnect from the amplifier or direct connect cable when you need to walk away from your desk.

nec-quick-disconnect

Quick Disconnect

nec-2-5mm

2.5mm

RJ9 Modular Plug

Amplifiers and Direct Connect Cables

To connect your headset to your NEC telephone, you also need an amplifier or direct connect cable, depending on the model of your NEC phone.  You can view your options in our NEC Headset compatibility chart located on this page.   As you can see on the amplifier and cable, they terminate on one end with a modular clip, which will plug into your NEC phone.

Originally, an amplifier was required for most NEC telephones when using headsets.  NEC worked closely with Plantronics to engineer many of their phones to have the amplifier built into the NEC telephone.  This eliminated the use of an amplifier and allowed a less expensive direct connect cable to be used with standard H-series headsets.  The only negative to using a direct connect cable is you lose your ability to control your outgoing voice volume.  An amplifier gives complete volume control for your speaker and microphone.

3. How Corded Headsets Work With Your NEC Telephone

When using a corded headset on NEC telephones, most of the older NEC phones will use a headset and amplifier. NEC has worked closely with Plantronics and designed their newer phones with the amplifier built into the phone so only a direct-connect cable or 2.5mm cable is used with a headset.

Typical Setup Using Amplifier:

If using any H-Series headset and amplifier, the amplifier will plug into the handset port on your phone.  You will need to remove your handset for each call.  When finished with the call you will return the handset to its cradle to hang-up the call.  If you have a headset port, the standard amplifier is not compatible and will only work through the handset port.  You will have a wide variety of headsets to choose from including noise-canceling models for a loud environment and voice-tube models for a quieter environment.

Typical Setup Using Direct-Connect Cable:

If using a newer NEC phone with a headset port, most likely you can use any H-series headset with a NEC Direct-Connect cable.  The cable will plug into your headset port and you will simply press a ringing line to answer and the ‘headset button’ to disconnect the call.  The advantage of using a Direct-Connect cable versus an amplifier is cost.  The disadvantage of using a Direct-Connect cable is it only works on compatible phones (See our compatibility chart above) and you can’t control your out-going voice volume.  If you’re soft-spoken, your caller will have a hard time hearing you.

4. Wireless Headset Options for NEC Phones

You have a wide range of wireless headsets to choose from for your NEC phone.  You can chose between different styles and functionality.  A commercial grade wireless headset solution is purchased as a complete system (Base/Charger, Headset, A/C Power Adapter are included).  Optionally a Handset Lifter or Electronic Hookswitch Cable (EHS) will need to be purchased to answer and hang up calls remotely.  The base/charger controls compatibility, microphone volume, speaker volume, and also acts as the charger when your headset is not in use.  There are LED lights on the base to indicate power, charging and other features.

5. Remote Answer and Hang-Up For Wireless Headsets

Wireless units give you freedom, and adding a Handset Lifter or EHS cable allows greater productivity by allowing you to answer and hang up remotely.  Both will sense when your phone is ringing and generate beeps in your headset to alert you of a call.  If you choose to take the call, simply press the Call Control Button on your headset to answer the call.  Your phone answers the ringing line and you begin talking.  When finished you press the Call Control Button again to disconnect the call.  You will need to return to your phone to press the appropriate buttons to dial, transfer a call, or to perform any other phone functions.  Most phones will support the Handset Lifter which raises and lowers your telephone’s handset, simulating you answering a call.  The EHS electronically establishes calls on newer phones without the mechanical motor and physical movement of your handset, but otherwise accomplishes the same thing.  Having the ability to answer remotely greatly increases your productivity.  You can answer away from your desk and carry on conversations wherever you need to take them.  It also allows you to answer calls that would have normally gone to voice mail.  This saves you a tremendous amount of time playing phone tag with customers or co-workers.