A high quality audio device, allowing you to have the highest quality calls available, with the weight and quality that you would expect from NEC.

The curly cord, one of the most important inventions of the civilised world. It allows you to move several meters from your phone and still talk with the quality you would expect from Australia’s leading phone provider.

Cut the cord

Don’t like the curly cord, have you considered using a headset?

High quality 720p 30fps video camera used to record videos or used in live video streaming during a call.

When your phone rings, the light on the top right of the phone will flash.

This light will also light up based on notifications from other Android applications.

The light will be either Green or Red depending no what the notifications is for.

ST500 – the smart video softphone for your desk phone

Tap this icon to launch NEC’s UNIVERGE ST500 soft-phones for Android.

It allows you to easily make and receive voice and video calls.

You get access to your contacts, a list of favourite’s and a detailed call history.

You can also start the application by picking up the hand piece or tapping the phone icon on the right of the home screen.

Watch a 3 minute video on how to handle calls

NOTE: that the icon may not be on the home screen depending on your configuration, but you can easily move it there if required.

NEC’s digital distribution platform

The NEC App Store is NEC’s specialised distribution platform that allows users to access apps compatible to NEC devices.

This is a basic browser application that allows users to access the web.

This is the notification area that displays application or system notifications, some notifications include internect connectivity, ongoing calls etc.

The call screen shortcut is used to navigate to the dialler to make a call.

This is the management contacts shortcut used to access the caller directory.

Tap to turn down the call volume and media volume.

Tap to turn up the call volume and media volume.

Tap to go back to the Home screen; or touch and press for about 2 seconds to take a screen shot.

Tap to view options for different screens or applications.

Tap to go back to the precious menu.

Responsive Touch Screen Display

A 7″ LCD touch screen display that is used to interact with all the phones’ features.

The ST500 gives you instant feedback as to its status. The icon will change based on what the application is doing.

Ready

The ST500 is connected to the phone system and is ready to make and receive calls.

Talking

You are currently on a call.

On Hold

You currently have a caller on hold.

Connecting

The ST500 is trying to connect to your phone system. If it takes more than a few minutes to connect, you should talk to your system administrator to diagnose why.

Error

There is an issue with the ST500s configuration. Contact your system administrator.

The ST500 gives you instant feedback as to its status. The icon will change based on what the application is doing.

Ready

The ST500 is connected to the phone system and is ready to make and receive calls.

Talking

You are currently on a call.

On Hold

You currently have a caller on hold.

Connecting

The ST500 is trying to connect to your phone system. If it takes more than a few minutes to connect, you should talk to your system administrator to diagnose why.

Error

There is an issue with the ST500s configuration. Contact your system administrator.

Your Contacts screen contains a list of the contacts that you have in your phones in-built contacts / phone book.

Each line will show you:

• The photo of the person – if no photo is available a default picture will be shown.
• The person’s name.
• The company name where the person works, or blank if the information is unavailable.

Tap the search icon to search for a contact.

An entry field will appear above the tabs and your keyboard should automatically appear.

The list of contacts will be filtered as you type.

You can search by name, number or company.

Tap to view options for different screens or applications.

Clicking the “Favourites” icon will take you to the “Favourites” screen.

This screen allows you to list the names and numbers of the people that you frequently call (or video call).

It shows you the person’s name, photo and the number that you have chosen.

Clicking the “Contacts” icon will take you to the “Contacts” screen.

The Contacts screen allows you to see all of the contacts that you have on your phone.

It shows you the person’s name, photo and company. If there is no picture assigned it will show a generic contact image.

Tapping the photo or details will take you to the contacts detailed contact information. From there you can see all of their numbers and tap-to-dial.

From the Contacts screen, you can swipe to the left to move to the Call screen.

From the Contacts screen, you can swipe to the right to move to the Favourites screen.

Clicking the “Call” icon will take you to the “Call” screen.

The Call screen allows you to dial any number of your choosing – just like from your desk-phone.

Once you enter a number tap the green phone button to make an audio call, or the blue video button to make a video call.

The Call screen also allows you to dial short-cuts (which you can define).

From the Call screen, you can swipe to the left to move to the Contacts screen.

From the Call screen, you can swipe to the right to move to the History screen.

Clicking the “History” icon will take you to the call history screen.

The call history screen shows you a complete list of all calls, grouped by the caller (configurable).

You can filter the list by:

The Index search allows you to quickly jump to a contact based on the first letter of the person’s name.

The letter highlighted shows you the first letter of the contact at the top of the screen.

The ST500 gives you instant feedback as to its status. The icon will change based on what the application is doing.

Ready

The ST500 is connected to the phone system and is ready to make and receive calls.

Talking

You are currently on a call.

On Hold

You currently have a caller on hold.

Connecting

The ST500 is trying to connect to your phone system. If it takes more than a few minutes to connect, you should talk to your system administrator to diagnose why.

Error

There is an issue with the ST500s configuration. Contact your system administrator.

The ST500 gives you instant feedback as to its status. The icon will change based on what the application is doing.

Ready

The ST500 is connected to the phone system and is ready to make and receive calls.

Talking

You are currently on a call.

On Hold

You currently have a caller on hold.

Connecting

The ST500 is trying to connect to your phone system. If it takes more than a few minutes to connect, you should talk to your system administrator to diagnose why.

Error

There is an issue with the ST500s configuration. Contact your system administrator.

A list of the contacts phone numbers is shown, with the phone type followed by the actual phone number.

To call the contact on that number, simply tap the phone or video icons on the right.

Tap the search icon to search for a contact.

An entry field will appear above the tabs and your keyboard should automatically appear.

The list of contacts will be filtered as you type.

You can search by name, number or company.

Tap to view options for different screens or applications.

Clicking the “Favourites” icon will take you to the “Favourites” screen.

This screen allows you to list the names and numbers of the people that you frequently call (or video call).

It shows you the person’s name, photo and the number that you have chosen.

Clicking the “Contacts” icon will take you to the “Contacts” screen.

The Contacts screen allows you to see all of the contacts that you have on your phone.

It shows you the person’s name, photo and company. If there is no picture assigned it will show a generic contact image.

Tapping the photo or details will take you to the contacts detailed contact information. From there you can see all of their numbers and tap-to-dial.

From the Contacts screen, you can swipe to the left to move to the Call screen.

From the Contacts screen, you can swipe to the right to move to the Favourites screen.

Clicking the “Call” icon will take you to the “Call” screen.

The Call screen allows you to dial any number of your choosing – just like from your desk-phone.

Once you enter a number tap the green phone button to make an audio call, or the blue video button to make a video call.

The Call screen also allows you to dial short-cuts (which you can define).

From the Call screen, you can swipe to the left to move to the Contacts screen.

From the Call screen, you can swipe to the right to move to the History screen.

Clicking the “History” icon will take you to the call history screen.

The call history screen shows you a complete list of all calls, grouped by the caller (configurable).

You can filter the list by:

The contacts name, company and job title are shown.

If the company or job title are not available for the contact they will not be displayed.

Tap the phone icon to call the selected number.

If the phone has a “star” on it, it is selected as a favourite number and will appear on the Favourites screen.

• Tap the icon to make a call.
• Tap and hold the icon to make a hands-free call.

When you tap the video icon, the ST500 will immediately begin to call the selected number as a video call.

If the video icon has a “star” on it, it is selected as a favourite number and will appear on the Favourites screen.

The photo of the contact (from your phones phone book).

If no photo is available a default photo will be displayed as shown below.

Tap to edit the contacts details in your phones default contact management application.

Click the “Star” to add a selected number (and dial method) to your Favourites screen.

This is a great way to ensure the people that you contact often are just a tap away.

When you click the Star, your screen will darken and you can then tap the phone and video numbers that you would like to show on your Favourites screen.

The ST500 gives you instant feedback as to its status. The icon will change based on what the application is doing.

Ready

The ST500 is connected to the phone system and is ready to make and receive calls.

Talking

You are currently on a call.

On Hold

You currently have a caller on hold.

Connecting

The ST500 is trying to connect to your phone system. If it takes more than a few minutes to connect, you should talk to your system administrator to diagnose why.

Error

There is an issue with the ST500s configuration. Contact your system administrator.

The ST500 gives you instant feedback as to its status. The icon will change based on what the application is doing.

Ready

The ST500 is connected to the phone system and is ready to make and receive calls.

Talking

You are currently on a call.

On Hold

You currently have a caller on hold.

Connecting

The ST500 is trying to connect to your phone system. If it takes more than a few minutes to connect, you should talk to your system administrator to diagnose why.

Error

There is an issue with the ST500s configuration. Contact your system administrator.

Tap to view options for different screens or applications.

Clicking the “Favourites” icon will take you to the “Favourites” screen.

This screen allows you to list the names and numbers of the people that you frequently call (or video call).

It shows you the person’s name, photo and the number that you have chosen.

Clicking the “Contacts” icon will take you to the “Contacts” screen.

The Contacts screen allows you to see all of the contacts that you have on your phone.

It shows you the person’s name, photo and company. If there is no picture assigned it will show a generic contact image.

Tapping the photo or details will take you to the contacts detailed contact information. From there you can see all of their numbers and tap-to-dial.

From the Contacts screen, you can swipe to the left to move to the Call screen.

From the Contacts screen, you can swipe to the right to move to the Favourites screen.

Clicking the “Call” icon will take you to the “Call” screen.

The Call screen allows you to dial any number of your choosing – just like from your desk-phone.

Once you enter a number tap the green phone button to make an audio call, or the blue video button to make a video call.

The Call screen also allows you to dial short-cuts (which you can define).

From the Call screen, you can swipe to the left to move to the Contacts screen.

From the Call screen, you can swipe to the right to move to the History screen.

Clicking the “History” icon will take you to the call history screen.

The call history screen shows you a complete list of all calls, grouped by the caller (configurable).

You can filter the list by:

Shortcut to call pickup.

Shortcut to access voicemail.

Shortcut to call forward for all calls.

Shortcut to clearing call forward settings for all calls.

Shortcut to call forward for no answer.

Shortcut to clearing call forward settings for no answer.

Shortcut to call forward calls while on a call.

Shortcut to clearing call forwarding settings for while on a call.

Shortcut to call forward for terminal logged out.

Shortcut to clearing call forwarding settings for terminal logged out.

As you tap numbers, they will appear here.

To delete a number press the delete button to the right.

Once the number is correct you can press the green voice call or blue video call buttons.

Tap to add the number 1 to the number that will be dialled.

Tap to add the number 2 to the number that will be dialled.

If you are dialling a number like 123 NEC, then tap this button to represent the letters A,B or C.

Tap to add the number 3 to the number that will be dialled.

If you are dialling a number like 123 NEC, then tap this button to represent the letters D,E or F.

Tap to add the number 4 to the number that will be dialled.

If you are dialling a number like 123 NEC, then tap this button to represent the letters G,H or I.

Tap to add the number 5 to the number that will be dialled.

If you are dialling a number like 123 NEC, then tap this button to represent the letters J,K or L.

Tap to add the number 6 to the number that will be dialled.

If you are dialling a number like 123 NEC, then tap this button to represent the letters M,N or O.

Tap to add the number 7 to the number that will be dialled.

If you are dialling a number like 123 NEC, then tap this button to represent the letters P,Q,R or S.

Tap to add the number 6 to the number that will be dialled.

If you are dialling a number like 123 NEC, then tap this button to represent the letters T,U or V.

Tap to add the number 7 to the number that will be dialled.

If you are dialling a number like 123 NEC, then tap this button to represent the letters W,X,Y or Z.

Tap to add a Star (asterisk) to the number that will be dialled.

The Star is often used for dialling special internal numbers or access codes.

If you need to add a pause to the number you want to dial, press and hold the star button to insert a comma.

Tap to add the number 0 to the number that will be dialled.

If you need to add a plus (+) to the number you want to dial, press and hold the 0 button.

A plus is often used to dial international numbers.

Tap to add a Hash symbol to the number that will be dialled.

This is sometimes referred to as “pound”.

The Hash is often used for dialling special internal numbers or access codes.

Tap to show the shortcut menu.

From here you can predefine a number of shortcuts (like setting call forwards or dialling specific numbers).

• If you have entered a number, tap the icon to make a call.
• If you have entered a number, tap and hold the icon to make a hands-free call.
• If you have not entered a number, tap the icon to show the last number you dialled in the entry field.

• If you have entered a number, tap the icon to make a video call.
• If you are using an Android phone running an Android version older than 4.4 this button is not available.

Clicking the “History” icon will take you to the call history screen.

The call history screen shows you a complete list of all calls, grouped by the caller (configurable).

You can filter the list by:

The ST500 gives you instant feedback as to its status. The icon will change based on what the application is doing.

Ready

The ST500 is connected to the phone system and is ready to make and receive calls.

Talking

You are currently on a call.

On Hold

You currently have a caller on hold.

Connecting

The ST500 is trying to connect to your phone system. If it takes more than a few minutes to connect, you should talk to your system administrator to diagnose why.

Error

There is an issue with the ST500s configuration. Contact your system administrator.

The ST500 gives you instant feedback as to its status. The icon will change based on what the application is doing.

Ready

The ST500 is connected to the phone system and is ready to make and receive calls.

Talking

You are currently on a call.

On Hold

You currently have a caller on hold.

Connecting

The ST500 is trying to connect to your phone system. If it takes more than a few minutes to connect, you should talk to your system administrator to diagnose why.

Error

There is an issue with the ST500s configuration. Contact your system administrator.

The call history is by default grouped by person – this is configurable in the settings.

Each line shows you the call status, number of calls, the person’s name, number and the time of the last call.

The status will be one of the following;

Outgoing Call

Incoming Call

Missed Call

The number of calls to/from this person.

Tap the phone icon to call the selected person back (on the number shown).

Tap the search icon to search for a contact.

An entry field will appear above the tabs and your keyboard should automatically appear.

The list of contacts will be filtered as you type.

You can search by name, number or company.

Tap to view options for different screens or applications.

Clicking the “Favourites” icon will take you to the “Favourites” screen.

This screen allows you to list the names and numbers of the people that you frequently call (or video call).

It shows you the person’s name, photo and the number that you have chosen.

Clicking the “Contacts” icon will take you to the “Contacts” screen.

The Contacts screen allows you to see all of the contacts that you have on your phone.

It shows you the person’s name, photo and company. If there is no picture assigned it will show a generic contact image.

Tapping the photo or details will take you to the contacts detailed contact information. From there you can see all of their numbers and tap-to-dial.

From the Contacts screen, you can swipe to the left to move to the Call screen.

From the Contacts screen, you can swipe to the right to move to the Favourites screen.

Clicking the “Call” icon will take you to the “Call” screen.

The Call screen allows you to dial any number of your choosing – just like from your desk-phone.

Once you enter a number tap the green phone button to make an audio call, or the blue video button to make a video call.

The Call screen also allows you to dial short-cuts (which you can define).

From the Call screen, you can swipe to the left to move to the Contacts screen.

From the Call screen, you can swipe to the right to move to the History screen.

Clicking the “History” icon will take you to the call history screen.

The call history screen shows you a complete list of all calls, grouped by the caller (configurable).

You can filter the list by:

Tap here to see all of your incoming, outgoing and missed calls.

Tap here to filter the call history to just show incoming calls.

Tap here to filter the call history to just show outgoing calls.

Tap here to filter the call history to just show missed calls.

Tap the phone icon to call the selected person back (on the number shown).

• Tap on the icon to call the person back.
  
• Tap and hold the icon to make a hands-free call.

If you want to make a video call, then tap the voice call button, and then once the dialler shows press the video button.

Alternatively, you can tap the line to show the call history detailed screen, then press the video button.

The ST500 gives you instant feedback as to its status. The icon will change based on what the application is doing.

Ready

The ST500 is connected to the phone system and is ready to make and receive calls.

Talking

You are currently on a call.

On Hold

You currently have a caller on hold.

Connecting

The ST500 is trying to connect to your phone system. If it takes more than a few minutes to connect, you should talk to your system administrator to diagnose why.

Error

There is an issue with the ST500s configuration. Contact your system administrator.

The ST500 gives you instant feedback as to its status. The icon will change based on what the application is doing.

Ready

The ST500 is connected to the phone system and is ready to make and receive calls.

Talking

You are currently on a call.

On Hold

You currently have a caller on hold.

Connecting

The ST500 is trying to connect to your phone system. If it takes more than a few minutes to connect, you should talk to your system administrator to diagnose why.

Error

There is an issue with the ST500s configuration. Contact your system administrator.

The call history is by default grouped by person – this is configurable in the settings.

Each line shows you the call status, number of calls, the person’s name, number and the time of the last call.

The status will be one of the following;

Outgoing Call

Incoming Call

Missed Call

The number of calls to/from this person.

Tap the phone icon to call the selected person back (on the number shown).

Tap to view options for different screens or applications.

Clicking the “Favourites” icon will take you to the “Favourites” screen.

This screen allows you to list the names and numbers of the people that you frequently call (or video call).

It shows you the person’s name, photo and the number that you have chosen.

Clicking the “Contacts” icon will take you to the “Contacts” screen.

The Contacts screen allows you to see all of the contacts that you have on your phone.

It shows you the person’s name, photo and company. If there is no picture assigned it will show a generic contact image.

Tapping the photo or details will take you to the contacts detailed contact information. From there you can see all of their numbers and tap-to-dial.

From the Contacts screen, you can swipe to the left to move to the Call screen.

From the Contacts screen, you can swipe to the right to move to the Favourites screen.

Clicking the “Call” icon will take you to the “Call” screen.

The Call screen allows you to dial any number of your choosing – just like from your desk-phone.

Once you enter a number tap the green phone button to make an audio call, or the blue video button to make a video call.

The Call screen also allows you to dial short-cuts (which you can define).

From the Call screen, you can swipe to the left to move to the Contacts screen.

From the Call screen, you can swipe to the right to move to the History screen.

Clicking the “History” icon will take you to the call history screen.

The call history screen shows you a complete list of all calls, grouped by the caller (configurable).

You can filter the list by:

Tap here to see all of your incoming, outgoing and missed calls.

Tap here to filter the call history to just show incoming calls.

Tap here to filter the call history to just show outgoing calls.

Tap here to filter the call history to just show missed calls.

The call history screen will show you details of all calls with this number.

It shows the date and time of the call, the status and if it was a successful call the duration of the call.

Delete a single entry

Tap and hold a line to delete it. The application will prompt you before deleting.

The photo of the contact (from your phones phone book).

If no photo is available a default photo will be displayed as shown below.

Tap to edit the contact in your phones default contact management application.

If the call is from someone that is not in your contact list, then a new contact will be created.

Tap the phone icon to call the selected person back (on the number shown).

• Tap on the icon to call the person back.
• Tap and hold the icon to make a hands-free call.

Tap to call the person back as a video call.

The ST500 gives you instant feedback as to its status. The icon will change based on what the application is doing.

Ready

The ST500 is connected to the phone system and is ready to make and receive calls.

Talking

You are currently on a call.

On Hold

You currently have a caller on hold.

Connecting

The ST500 is trying to connect to your phone system. If it takes more than a few minutes to connect, you should talk to your system administrator to diagnose why.

Error

There is an issue with the ST500s configuration. Contact your system administrator.

The ST500 gives you instant feedback as to its status. The icon will change based on what the application is doing.

Ready

The ST500 is connected to the phone system and is ready to make and receive calls.

Talking

You are currently on a call.

On Hold

You currently have a caller on hold.

Connecting

The ST500 is trying to connect to your phone system. If it takes more than a few minutes to connect, you should talk to your system administrator to diagnose why.

Error

There is an issue with the ST500s configuration. Contact your system administrator.

Shows you the name and number of the person that you are talking to.

The name will only show if the person is stored in your phones contacts.

If the contact details are not available you can go to the call history, click edit and it will add a new contact to your phone.

Shows you the number of hours : minutes : seconds that you have been on the call.

The timer only shows when you are connected.

The photo of the contact (from your phone book).

If no photo is available a default photo will be displayed as shown below.

Press this button to hang-up on the call.

Pressing this button will allow you to choose your audio device.

You’re using handset mode (hold the phone to your ear to communicate).

You’re using speaker (hands-free) mode.

Your Bluetooth headset is in use.

If you do not have a Bluetooth device connected, it will simply toggle between a handset and a hands-free call.

Press to toggle the microphone on or off.

You are muted.

Your microphone is listening.

Tap this button to initiate a video call.

If the other party has a video capable phone they will be able to accept or decline your request.

Hold

Tap to place the other party on hold. During this time, music will be played.

Transfer

When you have one person on hold and are talking to another, press the Transfer button to hang-up and connect the other two people.

At this point you might also see a conference button allowing you to communicate to both parties at the same time. (System dependant)

Press to show a dial pad to allow you to dial digits.

This is especially useful when calling automated services like phone banking that require you to enter information.

The ST500 gives you instant feedback as to its status. The icon will change based on what the application is doing.

Ready

The ST500 is connected to the phone system and is ready to make and receive calls.

Talking

You are currently on a call.

On Hold

You currently have a caller on hold.

Connecting

The ST500 is trying to connect to your phone system. If it takes more than a few minutes to connect, you should talk to your system administrator to diagnose why.

Error

There is an issue with the ST500s configuration. Contact your system administrator.

The photo of the contact (from your phones phone book).

If no photo is available a default photo will be displayed as shown below.

Provides the contacts name, company, job title and phone number.

If any of the details are not available they will be blank.

Tap to decline the call.

If the other party is calling you from an NEC phone, when you decline the call they will continue to hear ringing until the call is diverted to voicemail.

Tap to answer the call as a video call.

This option will only be shown if the caller rang you as a video call.

Tap to answer the call as an audio only call.

To start UNIVERGE ST500, simply tap the ST500 icon from your Android Home Screen or application drawer.

Once installed and configured, the ST500 will launch automatically and will already be running in the background.