International Day Pass
Telstra International Day Pass
Critical Information Summary: This summary may not reflect any discounts or promotions which may apply from time to time
| International Day Pass | $5/day (AEST) | $10/day (AEST) | ||
|---|---|---|---|---|
| Roaming Calls + SMS + MMS For use while overseas | Unlimited Calls + SMS MMS - 75c per recipient per message | |||
| Roaming Data Allowance For use while overseas | 1GB/day | |||
| What's Included |
This service allows you to make and receive unlimited standard voice calls and SMS, and includes a
data allowance to use in Eligible Destinations. • Unlimited calls and SMS to standard international numbers • 1GB of data per day (based on AEST time) after which will be charged at $10 per 1GB, valid for 31 days, for use in Eligible Destinations |
|||
| What's Not Included | • Daily usage (AEST) over 1GB of data • Usage in Australia, on airplanes or cruise ships • MMS (Event Fees), video calls or calls to non-standard numbers (satellite numbers, premium numbers and operator assisted calls) • Content charges (including third party charges) • Calls, SMS and data usage in destinations not covered by your International Day Pass Calls and SMS will be charged at international roaming rates (see telstra.com.au/internationalroaming) and data at $3 per MB (charged per KB or part). You must pay for this usage separately. Visit telstra.com.au/overseas for information on rates. | |||
| Expiry | Expires daily (AEST) | |||
| Excess Data Charge | $10/1GB - valid for 31 days | |||
| Eligible Roaming Destinations | Zone 1 - Unlimited Calls, SMS and 1GB Data New Zealand | Zone 2 - unlimited calls, SMS & 1GB data Argentina Armenia Austria Bahrain Bangladesh Belgium Brazil Bulgaria Cambodia Canada Chile China Croatia Czech Republic Denmark East Timor (Leste) Egypt Estonia Fiji Finland France Germany Greece Guatemala Hong Kong Hungary India Indonesia Ireland Isle of Man Israel Italy Japan Kazakhstan Latvia Lithuania Luxembourg Macedonia Malaysia Mexico Nauru Netherlands Nigeria Norway Panama Papua New Guinea Phillippines Poland Portugal Qatar Romania Russian Federation Saudi Arabia Serbia Singapore Slovak Republic Slovenia Solomon Islands South Africa South Korea Spain Sri Lanka Sweden Switzerland Taiwan Thailand Tonga Turkey UAE UK Ukraine USA Vanuatu Vietnam | Zone 3 - unlimited calls & SMS only Gibraltar Guernsey Jamaica Jersey Malta Peru Samoa | |
Last updated Jul 2023
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International Day Pass is not compatible with Telstra Upfront Mobile Plans or on Cruise Ships.
How to Activate an International Day Pass
You can activate an International Day Pass on your phone with My Telstra app.
Make sure roaming is switched on in your mobile phone settings for your International Day Pass to work.
Once the International Day Pass is active on your service, you can leave it switched on while you’re in Australia. You won’t be charged until the next time you use your phone outside of Australia.
Important: Customers on Upfront Mobile plans can only use the My Telstra app to manage their International Day Pass.
Telstra App
- Sign in to the My Telstra app
- From the Services tab, select the mobile you want to add an International Day Pass to. Select the Extras tab at the top of your screen
- Select International usage
- Select Enable for International Roaming
- Select Enable for International Day Pass
- You’ll receive an SMS notifying you when your International Day Pass has been activated. You can check your usage at any time in My Telstra App. You can also check your usage by dialling #108#.
Information about the service
A International Day Pass charge is automatically applied when you use your services overseas in eligible destinations. Usage includes making or receiving a call, sending an SMS or using mobile data. International Day Pass is available for use each day but you’re only charged when you use your service overseas in an eligible country. Each day a service is used in an eligible destination, $5 or $10 will be charged to your account and the inclusions listed in the table above will be available for use that day (AEST). Unused data expires at the end of each day (AEST). If you cancel your International Day Pass or deactivate roaming during that day, you’ll still be charged the Day Pass charge for that day.
Before you travel overseas
For information about using your service overseas and other tips to help you stay in control of your costs, visit telstra.com/roaming and for Telstra Business customers visit telstra.com/business/overseas
If you would like to activate or deactivate International Roaming, you can do so online via My Account or the Telstra 24×7® App. Alternatively call, even when travelling, free from your Telstra mobile, on +61 439 12 5109.
How can I monitor and manage my usage
We also have spend management tools to help you monitor your International Roaming usage. For more information, including how to register for these tools, visit telstra.com/manageirusage
FairPlay Policy
You must comply with our FairPlay Policy and not use your service in an unacceptable, unreasonable or fraudulent manner, or in a way that detrimentally interferes with the integrity of, or causes significant congestion to, the network. We may take action if you breach the FairPlay Policy, including suspending or cancelling your service.
Availability
The International Day Pass is available to you as a Telstra Consumer or Small Business Post-Paid Mobile customer. The International Day Pass is not available for any services on the following plans:
- Mobile plan $129, Mobile Lease plan $129, Mobile BYO $89, Ultimate Mobile plan $199, Ultimate Mobile Lease plan $199, Go Mobile Plus (or Swap) Plans $129 or above, My Business Mobile (or Lease) Plans $129 or above, Premium Mobile Plus, Premium Mobile Plan, Premium Swap Plan, My Business Premium Lease Plan, My Business Premium Mobile Plan, Business Premium Mobile Plan, Corporate Mobile Plus, Enterprise Fleet Plan, Business Fleet Plus, Business Fleet Connect, and any other plans or offers that include an International Roaming allowance.
Bill Payment Charges
Direct Debit is our preferred payment method, you can set it up anytime at telstra.com/directdebit Paperless bills and electronic payments – Free Payments made in person or by mail – Extra $1.00 Set up Email Bill at telstra.com/emailbill Exemptions may apply. For details, visit telstra.com/billpay.
Need help? We’re here for you
Visit telstra.com/contactus for our support options. Call 13 22 00 or 133 677 (TTY), or +61 439 12 5109 from overseas, to speak to someone about your plan or to obtain a copy of this summary in an alternative/accessible format.
Complaints
If there’s something you’re not happy with and you wish to make a complaint, visit telstra.com/complaints. We like to make every attempt to resolve any issue but you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058 or visit tio.com.au/about-us/contact-us if you’d like an independent investigation. This is a summary only. The full legal terms for this plan are available at telstra.com/customer-terms This is a summary only. The full legal terms for this plan are available at telstra.com/customer-terms
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