COVID-19 Update: From Teltech ICT & Telephone Technologies

CORONA VIRUS – COVID-19: Update from Teltech ICT & Telephone Technologies Pty Ltd.

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As you are no doubt aware, the Corona-virus (COVID-19) has been declared a pandemic. We at Telephone Technologies Pty Ltd t/as Teltech ICT Group take the health and well-being of our staff, clients, suppliers and the broader community very seriously.

Teltech ICT has implemented safeguards that meet Australian Government Guidelines and are regularly monitoring all updates from the World Health Organisation as well as the Department of Health and Human Services Victoria.

As the current Corona-virus situation evolves, Teltech ICT will keep you informed of any potential service delivery issues.

Teltech ICT would like to advise that we can currently ensure that our level of service and support to all of our clients will remain unchanged during this period of uncertainty. Our staff members are, as always available via telephone, video conference and email.

So please, rest assured that even in the event of further restrictions, our technology and systems allow our team to work from anywhere at any time and we are still available to assist you.

The team at Teltech ICT (including our customer service team) would like to advise that we are very well acquainted with good hygiene practices and are not only diligently following procedures but are taking further precautionary methods that will affect our on-site appointments.

All client onsite appointments

If you have a confirmed appointment with us, we kindly ask that you notify us in the event of any staff/personnel have had, or who have contact with:

• Any persons showing flu-like symptoms.
• Any persons that have returned from travel overseas within the past 14 days.
• Any persons who have been diagnosed with COVID-19.

If there is a possibility of any of the above, we request that you please advise us as soon as possible. Please note we are able to either reschedule technical works to a later date or arrange a remote appointment via remote login or telephone/ video conference call with us.

We are implementing these arrangements as a precautionary measure to ensure our staff, clients, suppliers and general community are protected.

SV8000 & SV9000 series – Mobility expansions availability

Many companies are preparing to protect the safety of their staff by enabling their employees to work from home.

NEC IP Communications systems have been capable of supporting remote workers for the last 20 years and in most cases, the core components needed will already be in place. It may be as simple as using existing capacity or adding some additional licences and configuration. In some cases, additional hardware may also be required.

Please see attached the Mobility solutions datasheet and link to the ST500 video for further information

If this is a strategy you wish to implement for your business please contact us for assistance.

Should you have any questions regarding the above measures taken by us or wish to implement a Mobility strategy for your business, please contact us on

03 97817000 or your dedicated Account manager to discuss the solution that best suits your environment.

Thank you for your understanding and support as we work together through these unprecedented and challenging times.