Navigating Change: NEC’s Exit from the PBX Market

By Teltech ICT
NEC-exit- blogpost

In a move that has sent ripples through the telecommunications industry, NEC Corporation recently announced its decision to exit the Private Branch Exchange (PBX) on-premise telephony market. This decision marks a significant shift for NEC, a longtime player in the telecommunications sector, and raises important questions for businesses relying on NEC PBX systems. Let’s explore the implications of this development and what it means for businesses moving forward.

Why Is NEC Exiting the PBX On-Premise Telephony Market?

NEC’s decision to withdraw from the PBX on-premise telephony market is driven by several factors, including shifting market dynamics, evolving customer preferences, and the rise of cloud-based communication solutions. With businesses increasingly embracing cloud-based technologies for their communication needs, the demand for traditional on-premise PBX systems has been on the decline.


Additionally, the ongoing COVID-19 pandemic has accelerated the adoption of remote work and virtual communication tools, further fuelling the demand for flexible, scalable, and cloud-centric solutions. Recognising these trends, NEC has made the strategic decision to reallocate resources and focus on areas of growth and innovation within the telecommunications industry.

Implications for Businesses Using NEC PBX Systems:

For businesses currently using NEC PBX systems, NEC’s exit from the on-premise telephony market raises several important considerations:


End of Life Support:

With NEC phasing out its on-premise PBX offerings, businesses may face challenges related to ongoing support, maintenance, and software updates for their existing systems. It’s essential for businesses to clarify the level of support they can expect from NEC and explore alternative support options to ensure continuity of service.

Migration to Cloud-Based Solutions:

In light of NEC’s exit, businesses may need to consider migrating to cloud-based communication solutions to future-proof their operations and leverage the benefits of scalability, flexibility, and remote accessibility offered by cloud platforms. Transitioning to cloud-based PBX solutions can provide businesses with greater agility, cost savings, and enhanced collaboration capabilities.


Data Migration and Integration:

Migrating from on-premise PBX systems to cloud-based solutions involves data migration, integration with existing infrastructure, and ensuring seamless continuity of service. Businesses should work closely with their chosen vendor to develop a migration plan that minimises disruption and maximises the benefits of the new communication platform.

Embracing Tomorrow

NEC’s decision to exit the PBX on-premise telephony market might seem like a curveball, but it’s also a chance for businesses to shake things up and embrace the future of telecommunications. By jumping into cloud-based communication solutions, businesses can set themselves up for success, boost efficiency, and keep up with the ever-changing needs of their teams and customers.

As we all navigate this transition, it’s all about thinking ahead, forming strategic partnerships, and being open to new technology. With the right attitude and support, NEC’s move can be the spark that ignites growth, resilience, and a whole new era of digital transformation for your business. Let’s turn this change into an opportunity to shine brighter than ever before!